Thabo Zikhali
Sales Associate And Law Student
Pretoria
Summary
Driven by results, adept in communication and planning, I excelled at Clicks Group, enhancing customer service and operational efficiency. Leveraging my expertise in Microsoft 365 and conflict management, I significantly contributed to achieving clubcard participation targets, demonstrating a strong blend of analytical and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Service Advisor
Clicks Group
07.2023 - Current
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
Shop Assistant / Cashier
Clicks Group
07.2020 - 07.2023
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure the customers ''feel good and pay less'''.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly an professional service.
Education
High School Diploma -
Ngaka Maseko High School
Mabopane, South Africa 04.2001 -
Directorate Music - Music Theory And Composition
University of South Africa
Pretoria, South Africa 04.2001 -
Bachelor of Laws - Legal Studies
University of South Africa
Pretoria, South Africa 04.2001 -
Operations Management And Supervision
SETA
Johannesburg, South Africa 04.2001 -
Skills
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
Mankati Menty Masemola
Store Manager
082 073 7248
Zamani Dlamini
Senior facilitator
072 242 3177
Martha Masehla
Assistant Store Manager
073 740 3333
Thabo Zwane
Store Manager
083 319 3508
Timeline
Service Advisor
Clicks Group
07.2023 - Current
Shop Assistant / Cashier
Clicks Group
07.2020 - 07.2023
High School Diploma -
Ngaka Maseko High School
04.2001 -
Directorate Music - Music Theory And Composition
University of South Africa
04.2001 -
Bachelor of Laws - Legal Studies
University of South Africa
04.2001 -
Operations Management And Supervision
SETA
04.2001 -
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