Became a state advocate
Thabo Dhlamini
Joseph
Johannseburg
Summary
Dedicated Clerk with 7 years of experience in acting as the personal assistance of the Chief Public Prosecutor. Superb attention to detail and multitasking talents.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
7
7
Languages
Work History
Administrative Clerk
National Prosecuting Authority
Johannseburg
10.2015 - Current
- Acting Personal Assistant of the Chief Public Prosecutor at Johannesburg Magistrate Court from October 2015 until March 2023.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with Deputy Directors, Senior State Advocates, Senior Public Prosecutors, Private Attorneys and Advocates, Court Managers, Chief Public Prosecutors, Director of Public Prosecutions' Personal Assistant, Chief Magistrates' Personal Assistant, Chief Public Prosecutors' Personal Assistant and Stack Holders, various members of the Public Sector, and the community at large via phone and email to confirm and respond to inquiries and book meeting appointments.
- Created welcoming environment for everybody by greeting and assisting, as well as quickly responding to their inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Arranged meetings and appointments and updated records to assist management.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Proofread and edited professional documents to fix errors (reports to the Director of Public Prosecutions office and private attorneys).
- Created and updated records and files to maintain document compliance (Managed representations files and register).
- Entered data into system and updated prosecutors contacts with information to keep records current.
Receptionist
Protea Hotels Suikerbosrand
Johannseburg
09.2009 - 03.2012
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Bachelor of Law - Department of Law
University Of South Africa
Pretoria 01.2017 - Current
High School Diploma -
Sedibeng College
Johannesburg 01.2008 - 06.2009
No Degree - Secondary Education
Esibonelwesihle Senior Secondary School
Johannesburg 04.2001 -
Skills
Meeting planning, render administrative support service to the office of the Chief Prosecutor
Rendering secretarial support to Senior management, manage the diary of the Chief Prosecutor
Good people skills, high level of reliability and written communication skills
Can work well under pressure, independently, demonstrate competency in acting accountable, Professionally and with credibility
Language skills and ability to communicate well with people at different levels and different background
Computer literacy and good telephone etiquette and sound organisational skills
Ability to act with tact and descretion
Knowledge of the relevant legislation, policies, and procedures applicable in the public sector
Accomplishments
- Achieve the best admin clerk certificate in the our cluster and was on the NPA 2018 best achievers magazine through effective assistance and helping out every person who walks in to our office, and through the hard work. I have achieved this through the nomination by all our senior prosecutors in our cluster.
Certification
Matric Certificate
Interests
Soccer, Music and informative resources
i like soccer, listening to music and listening to radio more especially new, and read book with current affairs.
Timeline
Bachelor of Law - Department of Law
University Of South Africa
01.2017 - Current
Administrative Clerk
National Prosecuting Authority
10.2015 - Current
Receptionist
Protea Hotels Suikerbosrand
09.2009 - 03.2012
High School Diploma -
Sedibeng College
01.2008 - 06.2009
No Degree - Secondary Education
Esibonelwesihle Senior Secondary School
04.2001 -