Thabisa Katsha
SENIOR EMPLOYEE ASSISTANCE PRACTITIONER
Port Elizabeth
Summary
Compassionate and results-driven Employee Assistance Practitioner with over 20 years of experience in social work, employee wellness, and community development. Skilled in designing and implementing effective wellness and psychosocial support programs within municipal and non-profit settings. Proven ability to manage sensitive cases with professionalism, ensuring confidentiality and compliance with legislative frameworks. Adept at facilitating training, conducting psychosocial assessments, and collaborating across departments to promote employee wellbeing. Known for strong interpersonal communication, cultural sensitivity, and a deep commitment to social upliftment and mental health advocacy.
Overview
30
30
years of professional experience
2
2
Languages
Work History
EMPLOYEE ASSISTANCE PRACTITIONER
NELSON MANDELA BAY MUNICIPALITY
02.2006 - 10.2024
- Develop and review EAP related policies and procedures to guide the efficiency and effectiveness of EAP interventions
- Plan, coordinate, facilitate, and analyze information for a comprehensive EAP strategy which involves identifying and prioritizing specific interventions
- Develop, facilitate and coordinate training courses based on priorities determined through needs and or trends analysis.
- Manage absenteeism
- Market EAP Services within NMBM and network with external resources and relevant professional bodies.
- Administration and support functions to ensure reports, record keeping and quality assurance and prevent wasteful and under expenditure.
Social worker / Community Developer
Hospice (Port Elizabeth)
01.1999 - 01.2006
- coordinates hospice care until hospice death or recovery
- Conduct Home Visits regularly
- Determines client’s needs on additional medical services or assistance paying for medications, housing or other basic needs.
- Conduct family preservation meetings to evaluate psycho- social coping mechanism
- Coordinates the patient’s care with everyone involved in his case, including physicians, home health nurses and other health care specialists.
- Assist the patient and family make end-of-life plans such as funeral arrangements or establishing an advanced directive.
- Recruit, register and conduct training for Hospice volunteers
- Establish and manage Day Care centres for improved Hospice patients
Social Worker
Child and Family Welfare Society ( Uviwe )
01.1995 - 12.1998
- Ensure client’s social, physical, psychological and emotional well-being of their clients.
- Making home visits to investigate allegations of abuse or neglect
- Provide assessments to determine whether a parent or guardian is fit to provide care
- Evaluate child’s temporarily or permanently removal from his living situation and placing children with foster care or adoptive families
- Maintain records and administration - documentation, maintain case files and perform other types of administrative tasks.
- Conduct awareness programmes in various communities
Education
Bachelor of Art - Social Work
University of Fort Hare
Alice, South Africa05-1992
High School - undefined
Ntaba-Ka-Ndoda High School
Skills
- Skills Development and Training
- Executive business coach
- Team Building
- Conflict Resolution Strategies
- Championing HIV/TB/Wellness in the workplace
- Introduction to OHS Act
- Introduction to SAMTRAC
- Ms Office
- Good written communication
- Good verbal communication
Educational Details
Bachelor of Art in Social Work, University of Fort Hare, Psychology I, Psychology II, Psychology III, Social Work Theory & Field Work I, Social Work Theory & Field Work II, Social Work Theory & Field Work III, Social Work Theory & Field Work IV, Sociology I, Sociology II, Criminology, Statistical Method, Ntaba-Ka-Ndoda High School, 12, English, Afrikaans, Xhosa, Biology, History, Agriculture, Geography
Skills Development And Training
- Executive business coach – School of Life
- Team Building and Conflict Resolution Strategies: Nelson Mandela University
- Introduction to EAP: University of Pretoria
- Championing HIV/TB/Wellness in the workplace: HWSETA
- Introduction to OHS Act: NOSA
- Introduction to SAMTRAC: NOSA
Personal Information
- ID Number: 6710250668082
- Date of Birth: 10/25/67
- Gender: Female
- Nationality: South African
Timeline
EMPLOYEE ASSISTANCE PRACTITIONER
NELSON MANDELA BAY MUNICIPALITY
02.2006 - 10.2024
Social worker / Community Developer
Hospice (Port Elizabeth)
01.1999 - 01.2006
Social Worker
Child and Family Welfare Society ( Uviwe )
01.1995 - 12.1998
High School - undefined
Ntaba-Ka-Ndoda High School
Bachelor of Art - Social Work
University of Fort Hare
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