Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
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Thabelo Ndou

Birchleigh

Summary

Detail-oriented and highly organized Warehouse/Procurement Specialist with over 5 years of experience in inventory management, supply chain coordination, and procurement processes. Proven track record of optimizing warehouse operations, reducing costs, and ensuring timely delivery of goods. Skilled in using ERP systems, maintaining accurate records, and fostering strong vendor relationships. Adept at working in fast-paced environments and committed to improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Client Service Agent

Old mutual
10.2023 - 10.2024
  • Managed escalated cases and provided first-contact resolution to customer issues, ensuring policy and compliance standards were upheld
  • Assisted customers with policy updates, renewals, cancellations, and claims, ensuring smooth navigation of company systems and processes
  • Provided technical support for online accounts and mobile applications, troubleshooting issues to ensure seamless service delivery
  • Gathered customer feedback to improve service quality and customer satisfaction

Warehouse Assistant

The Department of Health
01.2022 - 12.2022
  • Assisted in receiving, storing, and dispatching goods, ensuring accuracy and efficiency in all transactions.
  • Conducted regular stock counts and reconciled inventory records to maintain data integrity.
  • Prepared and packaged orders for shipment, ensuring compliance with customer specifications and delivery timelines.
  • Maintained a clean and organized warehouse environment, adhering to health and safety regulations.
  • Supported procurement activities by assisting with supplier communication and order processing.

Sales Consultant

Family Fitness
01.2020 - 01.2022
  • Installed, configured, and maintained hardware and software to support the vaccination process
  • Provided technical assistance and resolved IT issues promptly to minimize disruptions
  • Managed vaccination databases and ensured compliance with data protection regulations

Warehouse Worker

Aggregated Ambidextrous
01.2016 - 01.2021
  • Managed end-to-end procurement processes, including sourcing, negotiating, and purchasing materials while ensuring cost-effectiveness.
  • Oversaw inventory levels, conducted regular stock audits, and implemented strategies to reduce waste and optimize stock turnover.
  • Coordinated with suppliers and logistics teams to ensure timely delivery of goods, reducing lead times by 15%.
  • Utilized ERP systems to track inventory, generate reports, and maintain accurate records of procurement activities.


Education

National Senior Certificate -

Hoerskool Birchleigh

Certificate - Media Studies

Boston Media House

Certificate - Microsoft 365 Certified:Fundamentals

Coursera

Certificate - Fundamentals of Digital Marketing

Google digital skills for Africa

Certificate - Google Data Analytics

Coursera

Certificate - Higher Certificate Law

University of South Africa

Skills

  • Inventory Management
  • Procurement and Vendor Management
  • Supply Chain Coordination
  • ERP Systems (eg, SAP, Oracle)
  • Warehouse Operations
  • Data Analysis and Reporting
  • Compliance and Safety Standards
  • Team Leadership and Training
  • Problem-Solving and Decision-Making
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Awards

  • Efficiency Improvement, Prisca Sefanyatso - The Department of Health, 10/01/22, Efficiency Improvement in data management at the Department of Health, reducing query resolution time by 30%.
  • Retention Award, Dave Hume - Old Mutual South Africa, 02/01/24, Retention Award at Old Mutual for maintaining the highest customer retention rate in the team for two consecutive quarters.

Accomplishments

  • Reduced procurement costs by 10% through effective vendor negotiations and strategic sourcing.
  • Improved warehouse efficiency by implementing a barcode scanning system, reducing order processing time by 25%.
  • Recognized as "Employee of the Month" twice for outstanding performance and commitment to operational excellence.

Timeline

Client Service Agent

Old mutual
10.2023 - 10.2024

Warehouse Assistant

The Department of Health
01.2022 - 12.2022

Sales Consultant

Family Fitness
01.2020 - 01.2022

Warehouse Worker

Aggregated Ambidextrous
01.2016 - 01.2021

Certificate - Media Studies

Boston Media House

Certificate - Microsoft 365 Certified:Fundamentals

Coursera

Certificate - Fundamentals of Digital Marketing

Google digital skills for Africa

Certificate - Google Data Analytics

Coursera

Certificate - Higher Certificate Law

University of South Africa

National Senior Certificate -

Hoerskool Birchleigh

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