Mcebisi Prince Majozi
Zondi 2
Summary
Accomplished professional with extensive expertise in merchant transaction support and payment operations, specialising in transaction investigations and tracing. Demonstrates proficiency in merchant settlements, reconciliation support, and payment dispute resolution, ensuring compliance and financial record accuracy. Adept at managing customer relationships and delivering client service excellence through effective complaint resolution and SLA management. Utilises advanced skills in Salesforce CRM, Microsoft Excel, and Office to enhance case management and cross-functional collaboration. Committed to maintaining data accuracy while leveraging analytical thinking for problem-solving within merchant payment systems. Career goals include advancing operational efficiency in payment lifecycle management through strategic communication and time management.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Client Service Agent
Lesaka Technologies (Formerly Adumo)
Johannesburg, South Africa
2022.05 - 2026.07
- Provided first-line support to merchants on payment settlement and transaction queries.
- Investigated card payments by tracing payment activity across internal systems.
- Analysed merchant transaction details to confirm status and payment outcomes.
- Handled settlement enquiries and shared reconciliation information.
- Investigated missing settlements, duplicate payments, reversals, and transaction discrepancies.
- Reviewed merchant transaction reports and settlement batches to validate payment data.
- Escalated reconciliation exceptions and complex transaction issues to specialist operational teams.
- Maintained accurate customer and transaction records using Salesforce CRM.
- Liaised with internal departments to resolve merchant payment problems quickly.
- Achieved SLA targets consistently while maintaining high customer satisfaction.
- Provided merchants with accurate transaction history, settlement details, and payment guidance.
Sales Assistant
Sportsman's Warehouse
Johannesburg
2020.02 - 2021.12
- Delivered exceptional customer service.
- Assisted customers with product selection.
- Managed merchandising and stock replenishment.
- Supported inventory control and pricing accuracy.
Shift Manager
McDonald's South Africa
Johannesburg
2011.05 - 2019.12
- Managed daily operational activities and restaurant performance.
- Led and coached team members to achieve operational objectives.
- Maintained compliance with company standards and health & safety requirements.
- Managed stock control, inventory accuracy and supplier deliveries.
- Resolved customer complaints while ensuring excellent customer experiences.
- Produced operational reports and maintained accurate business records.
Education
IT Technical Support - IT Technical Support
CTU Training Solutions
Johannesburg, GautengHigher Certificate - Archives and Records Management
University of South Africa (UNISA)
National Senior Certificate -
Bhukulani Senior Secondary School
South AfricaSkills
Merchant Transaction Support
Merchant Payment Operations
Transaction Investigations
Transaction Tracing
Merchant Settlements
Settlement Batch Investigations
Merchant Reconciliation Support
Payment Dispute Resolution
Payment Lifecycle Knowledge
Merchant Account Support
Customer Relationship Management
Client Service Excellence
Complaint Resolution
SLA Management
First Contact Resolution
Case Management
Cross-functional Collaboration
Salesforce CRM
Microsoft Excel
Microsoft Office
Merchant Payment Systems
Desktop Support
Windows Administration
PowerShell
Network Fundamentals
Security Fundamentals
Data Accuracy
Analytical Thinking
Attention to Detail
Financial Record Accuracy
Compliance
Time Management
Problem Solving
Communication
PERSONAL DETAILS
- Surname: Majozi
- Name: Mcebisi Prince
- Date of Birth: 16 May 1990
- Identity number: 900516 5265 08 3
- Nationality: South Africa
- Gender: Male
- Marital Status: Single
- Health: Good
- Driver's license: Code B (1st issue 27-02-2013)
PERSONAL DETAILS
Home Language: IsiZulu
Fluent
Other Language: English, IsiXhosa, Sesotho English
Upper intermediate
Certification
- Professional Diploma in Shift Management Excellence
- POPIA
- National Credit Act
- Financial Crimes
- NQF Level 3 Hospitality
Accomplishments
- Over four years' experience supporting merchants within South Africa's fintech industry.
- Developed extensive knowledge of merchant payment systems and transaction investigations.
- Consistently achieved SLA targets while maintaining excellent customer satisfaction.
- Successfully investigated payment discrepancies, settlement enquiries and transaction-related issues.
- Built strong relationships with merchants through professional and accurate customer support.
Affiliations
- Sports: Running
REFERENCES
- Nthabiseng Twala, Team Lead at Adumo, 0603588728, Adumo
- Goodwill Mhlanga, Manager at McDonalds, 0847509065, McDonalds
- Xolani Gumbi, Manager at Sportsman's Wearhouse, 0818767909, Sportsman's Wearhouse
Timeline
Client Service Agent
Lesaka Technologies (Formerly Adumo)
2022.05 - 2026.07
Sales Assistant
Sportsman's Warehouse
2020.02 - 2021.12
Shift Manager
McDonald's South Africa
2011.05 - 2019.12
IT Technical Support - IT Technical Support
CTU Training Solutions
Higher Certificate - Archives and Records Management
University of South Africa (UNISA)
National Senior Certificate -
Bhukulani Senior Secondary School