THABANG IGNATIUS MONTSI
Collections Agent
KAGISO 2
Summary
Detailed Collections Agent bringing over 6 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
13
13
years of professional experience
22
22
years of post-secondary education
1
1
Language
Work History
Collections Agent
Capitec Bank
01.2021 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Debt Collector Agent (Call Centre)
VVM Debt Collectors
04.2019 - 12.2020
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Conducted thorough investigations to locate hard-to-reach debtors using skip tracing techniques, increasing overall collections results.
Seasonal Cashier, Seasonal Driver
Liza’s Kitchen
09.2012 - 09.2016
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
HOERSKOOL JAN DE KLERK
04.2001 - 01.2010
LLB - Bachelors of Laws
University of South Africa
Unisa 04.2001 - 01.2015
Skills
Debt management
Skip tracing
Credit adjustments
Collections processing
Delinquent account management
Repayment negotiations
Call center experience
Issue investigation
Team oversight
Records management
Decision-making
Legal compliance
First Names
THABANG IGNATIUS
Identity No
9212025039084
Driving Licence Code
08+ PDP
Driving Licence No
40280005PGVJ
Personal Information
- Disability: NONE
- Date of Birth: 12/02/92
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Marital Status: SINGLE
Timeline
Collections Agent
Capitec Bank
01.2021 - Current
Debt Collector Agent (Call Centre)
VVM Debt Collectors
04.2019 - 12.2020
Seasonal Cashier, Seasonal Driver
Liza’s Kitchen
09.2012 - 09.2016
High School Diploma -
HOERSKOOL JAN DE KLERK
04.2001 - 01.2010
LLB - Bachelors of Laws
University of South Africa
04.2001 - 01.2015