Veliswa Ziwele
Cape Town
Summary
Dynamic Collections Agent with proven success at Tenacity Financial, adept at negotiating payment arrangements and managing delinquent accounts. Skilled in debt negotiation and collections processing, I excel in structuring repayment plans while adhering to fair debt practices. My strong communication abilities foster positive client relationships and drive effective resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Agent
Tenacity Financial Industry
Kuilsriver
11.2023 - Current
- Managed customer accounts to resolve outstanding credit card balances effectively.
- Communicated with clients to negotiate payment arrangements and establish repayment plans.
- Utilized collection software to track account status and document interactions accurately.
Call Center Representative
Sell Direct
Cape Town
10.2020 - 11.2023
- Engaged customers to identify needs and recommend appropriate products.
Call Center Representative
Debt Tracker
Cape Town
10.2017 - 11.2020
- Supported clients in grasping various repayment plans and financial approaches.
Skills
Payment arrangement
Skip tracing
Collections processing
Account management
Debt negotiation
Delinquent account management
Debt management
Repayment plan structuring
Fair debt practices
Collections regulatory guidelines
Certification
Grade 12
Additional Information
Address: 18 Valangentambo street
Driftsands
Kuilsriver
7100
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Reference Numbers
Tenacity Financial services:
Name: Noluvo Gqendeshe
Contact number: 078 318 8910
Email : noluvon@tenacityinc.co.za
Tittle: Team Leader
Sell direct: Mveleli Mlamla
Contact number: 078 235 7924
Timeline
Collections Agent
Tenacity Financial Industry
11.2023 - Current
Call Center Representative
Sell Direct
10.2020 - 11.2023
Call Center Representative
Debt Tracker
10.2017 - 11.2020