Summary
Overview
Work History
Skills
Certification
Additional Information
Languages
Reference Numbers
Timeline
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Veliswa Ziwele

Cape Town

Summary

Dynamic Collections Agent with proven success at Tenacity Financial, adept at negotiating payment arrangements and managing delinquent accounts. Skilled in debt negotiation and collections processing, I excel in structuring repayment plans while adhering to fair debt practices. My strong communication abilities foster positive client relationships and drive effective resolutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Collections Agent

Tenacity Financial Industry
11.2023 - Current
  • Managed customer accounts to resolve outstanding credit card balances effectively.
  • Communicated with clients to negotiate payment arrangements and establish repayment plans.
  • Utilized collection software to track account status and document interactions accurately.

Call Center Representative

Sell Direct
10.2020 - 11.2023


  • Engaged customers to identify needs and recommend appropriate products.

Call Center Representative

Debt Tracker
10.2017 - 11.2020
  • Supported clients in grasping various repayment plans and financial approaches.

Skills

Payment arrangement

Certification

Grade 12

Additional Information

Address: 18 Valangentambo street

Driftsands

Kuilsriver

7100

Languages

English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)

Reference Numbers

Tenacity Financial services:

Name: Noluvo Gqendeshe

Contact number: 078 318 8910

Email : noluvon@tenacityinc.co.za

Tittle: Team Leader


Sell direct: Mveleli Mlamla

Contact number: 078 235 7924

Timeline

Collections Agent

Tenacity Financial Industry
11.2023 - Current

Call Center Representative

Sell Direct
10.2020 - 11.2023

Call Center Representative

Debt Tracker
10.2017 - 11.2020
Veliswa Ziwele