Terry Du Plooy

• Achievement of turnover profits for business monthly
• Budgets and achievement of targets Monthly and Annually
• Expense savings in consumables (Electricity, Water and Telephones)
• Forecasted trends and recommended improvements based on financial risk analyses.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Consulted customers to boost product sales and services.
• Achievement of unit shrinkage in Repairs/Damages/Signage’s/Staff etc
• Training, Coaching and Development within the Transport Brokerage industry
• Customer Service, complaints and follow ups
• Monitoring the Standards of the transporter with the distribution of stock/product
• Enforcement of company policies and procedures in Procurement, Sales and Tenders
• Effective communication at all levels of the business with personal and management
• KPI management on all inbound and outbound deliveries
• Time Keeping for transporters and clients 24 hrs
• Following up on payments to transporter
• Following up on debtors for collections from clients
• Cold calling clients
• Marketing for the business
• Meeting scheduling
• Income TAX management
• SARS dealing
• Insurance claims
• Tracking of vehicle 24 hrs
• Breakdown management
• Petty Cash management
• All business banking management

KPA 1 - Main activities

• Coordinates the activities of the transport department
• Coordinate activities in IDL yard to avoid congestion
• Ensures all Rd’s are controlled, re-loaded, and delivered as per Principal SLA’s
• Ensure all second loads are loaded and dispatched timeously
• Issuing of diesel card daily
• Monthly recon of diesel invoices
• Ensure trucks are dispatched on time and updates sent accordingly
• Ensure all special customer requirements are met daily
• Ensure all Zeno devices are handed out and operational
• Ensure all staff are trained on Zeno devices, and follow up when staff are not logged on daily
• Assist on Zeno, when needed
• Tracing of Country Trucks after hours
• Ensure on time dispatch's of DC Loads i.e., PNP
• Debriefing of drivers daily on exceptions
• Changing of route sequence when required
• Random checks on truck temperatures before despatch
• Ensure number of staff allocated to trucks is controlled as per contract, and arrange replacement staff when necessary
• Ensure that all admin related functions are completed and submitted timeously
• Trip sheet validation and approval, check staff overtime, number of staff, km’s traveled, number of trucks used
• Conduct weekly truck checks and arrange for faults to be fixed timeously
• Facilitate rectification of all breakdowns and report accordingly
• Investigate claim disputes from Haulier and LB staff
• Ensure all IDL safety standards are met during the loading and debriefing process
• In conjunction with the Transport Manager, ensure that all processes and procedures are followed to achieve DC KPI’s
• Follow up of outstanding invoices
• Take ownership of all uplifts reporting and exceptions
• Assist with Customer service and tracking of vehicles
• Assist with planning function when required
• Secondary and x dock pallet control
• Involvement in the TAT’s at customers as specified in the contract
• Ensure smooth planning of trucks versus loading facilities
• Follow up with Night Shift team daily, on any issues encountered and rectify accordingly
• Ensure all vehicles are maintained in a hygienic manner and follow up with relevant staff in the case of non- conformance
• Manage all Haulier and LB Staff
• Assist with all Transport related projects
• Ensure that there is a timeous response to incident and accidents and in line with IDL processes
• Ensure that invoicing is completed accurately within the planned time frame
• Adherence to AIB and Cid Requirements
• To carry out any reasonable instruction issued and provide support to the rest of the DC when possible

KPA 2 - Main activities

• Admin functions, Manage the Dispatching aspects of the hauliers in line with the Dispatching targets, KPI’s, Measuring and reporting on the effectiveness of the department activities and Manage Daily operational tasks.
• Assisting warehouse manger with stock orders and counts
• Reverse Logistics return stock, damages and over order stock

KPA 3 - Main activities

• Development of staff and maintaining departmental work instructions for all tasks, Haulier management with regards to Dispatching and Reporting, Staff discipline, Security management to ensure no loss to IDL and Explaining company policies to workers and enforcing safety regulations

• Breakdowns during the day – as well as afterhours
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• After hour breakdowns will be rotated between ops staff and Branch Manager
• Customer Queries – to assist clients with queries on invoices (NOT CREDITS) things like needing a copy of a signed contract etc
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Only queries, and should need be for credit to be taken to the Branch Manager
• Vehicle’s license discs – to ensure that they get delivered ASAP, and that licenses do not expire on our vehicles
• Netstar units – report form Netstar every Friday – Ops to arrange with Netstar to attend to units ASAP
• Month end tasks – to assist in splitting invoices and filling them, as well as scan invoices and statements to clients
• Also invoices to statements, statements & invoices to envelopes and get it out to the clients ASAP
• Update white board for drivers when you are dispatching for the week
• Communicate any problem with your Branch Manager
• Report any breakdown/accident or Hi-jacking to your Branch Manager
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked flexible hours across night, weekend and holiday shifts.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Exceeded goals through effective task prioritization and great work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Resolved problems, improved operations and provided exceptional service.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Other than all the above, you are still required to do extra when needed, and everything that is required from an Operator – as well as come in early for work, or stay a bit later then your normal contract hours when required

• Achievement of turnover profits for the store
• Budgets and achievement of targets Monthly and annually
• Expense savings in consumables (Elecrcity, Water and Telephones)
• Achievement of unit shrinkage in Repairs/Damages/Signage’s/Staff etc
• Forecasted trends and recommended improvements based on financial risk analyses.
• Stock management Training, Coaching and Development
• Boosted sales and customer loyalty through incentive programs.
• Customer Service, complaints and follow ups
• Monitoring the Standards of the store housekeeping and Signage’s
• Enforcement of company policies and procedures in Procurement, Discipline and Store values
• Effective communication at all levels of the business with personal and management
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
• HR/IR Hearings, Disciplinary action
• Time Keeping, Uniforms, Name badges and Personal Hygiene
• Engaged employees in business processes with positive motivational techniques.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Submitted loan applications to underwriter for verification and recommendation.
• Assessed employee performance and developed improvement plans.
• Gathered and reviewed customer feedback to improve operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Consulted customers to boost product sales and services.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Implemented service improvements to enhance sales cycle.
• Launched new training program to boost employee skills and staff retention rate.

• All drivers are to complete vehicle checklists daily, before they depart on every trip
• Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Introduced incentivization programs to increase employee performances.
• Maintained accurate driver information for delivery scheduling.
• I ensure that each report in scrutinized in detail and action taken on any problems immediately
• Proper systems in place for action that was taken with reports signed off and filed daily
• Disciplinary action to be taken against person's abusing vehicles
• COF & Licenses up to date with Services
• Ensure that all vehicles are kept clean inside and outside
• All vehicles leaving the yard must be equipped with a proper padlock
• Tracking reports for speeding and routes to be printed daily and if abused action taken and filed
• Daily damage checklists to be completed for all vehicles, verified against photos taken of fleet
• Un-reported damages to be actioned immediately signed off and filed daily
• Side mirrors in place and not cracked, Lights and indicators in working order, Tyres in good condition, Load body locking mechanisms and rubber seals in position and not defective, Load bodies are not damaged to prevent water damages
• Accident reports completed in detail, photos attached and sent up to Head Office the same day of accident
• Accident damages quotes must be sent to Head Office A.S.A.P for repairs
• Excel spread sheets to mirror the above and mailed to management weekly, by every Tuesday before 09h00am
• Vehicle off Road (V.O.R) reports updated in detail and actioned immediately then mailed through to management daily before 09h00am
• Driver training on weekends to ensure availability of staff, all drivers are tested by fleet manager before being employed
• Forklift check lists scrutinized, auctioned and signed off and filed daily
• Weekly meetings are with drivers regarding accidents and awareness
• General / Building Maintenance incl
• The yard, workshop, ablutions, wash bay and pallet area are to be kept clean and presentable always
• Walls and Ceilings to be kept cleaned plastered and painted when necessary
• Roller doors, doc-levellers, cages, perimeter lighting and electric fencing to be maintained always and kept in good working condition
• Monitoring and Control of a 46000 lt
• Diesel Tank which is used to fill up each vehicle by Manager before departing for deliveries every day.
• Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
• Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
• Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
• Completed projects by effectively delegating tasks and overseeing employee performance.
• Generated daily reports detailing suggested process improvement initiatives to inform management.
• Provided all drivers with pertinent safety materials regarding rules and regulations.
• Managed employee scheduling, payroll and data collection to maximize project outcomes.
• Trained drivers to manage time effectively, improving overall mileage performance.

• Plan, Organize, Supervise, and participate in daily warehouse operation and activities, including the receipt, documentation, storage, safety and distribution of equipment
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintain stock levels so that there is enough backup stock for breakdowns
• Manage stock that was received, storing, and delivering the various manufactured products ordered by clients
• Adhere to warehouse operational standards by contributing warehouse information to Head Office and customer-service standards, resolving problems, identifying warehouse system improvements
• Planning, monitoring, adhering to policies and procedures AND Train, supervise and evaluate personnel
• Be first line of problem solving and maintenance faults solutions within the logistics department
• Stock Control management Dispatching vehicles with documents and ensuring the right products are loaded with the correct documentations with all technicians
• Ensure Health and Safety procuration's are in place
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.