Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Accomplishments
Timeline
Generic
Terence Israel

Terence Israel

IT Executive Head Of Division
Midrand

Summary

Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management. Adept at driving cross-functional teams to achieve organizational objectives while fostering a culture of innovation and continuous improvement. This includes the implementation of agile methodologies to deliver scalable solutions and drive operational efficiency in the IT area.

Overview

28
28
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Executive Head of Division: Digital IT Enablement

Vodacom
04.2023 - Current
  • I currently hold the position of Executive Head of Division, taking leadership accountability for Development, Security and Operations (DevSecOps) for Digital Channels. This includes the Capex and Opex budget, vendor and stakeholder management for the portfolio. As a trusted IT partner to Business, I lead a team that provides an IT enablement function which drives real time, analytically driven contextual marketing across all of our digital channels in Vodacom. We also responsible for providing customers with a good digital customer experience which impacts our Net Promoter Score (NPS) and drives revenue.
  • I am a trusted leader in the organisation with a passion for people and driving development and upskilling within the team. I am passionate about learning about new technologies and leveraging technology and data-driven insights to optimize project performance and meet business requirements and expectations. This includes leveraging Cloud Infrastructure, Artificial Intelligence, Machine Learning and Automation to enhance performance, reduce costs, and ensure seamless delivery of services and drive faster execution.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Executive Head: Corporate IT and Self Service Enablement

Vodacom
04.2018 - 03.2023
  • IT Business Partner for all Corporate areas in Vodacom which includes Finance, HR, Commercial Operations. End to end IT ownership and accountability which includes demand management, development, testing, operations, cyber security.
  • Implementation of AI Voice, Chat, RPA, Contact Centre and USSD Technologies. Drive CI/CD pipeline, run digital operations and DevSecOps. Executive leader of Agile squads and Agile way of working. Engagement across all levels of the organization. Strategic, Tactical and Operational leadership.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Executive Head: Programme Management Office and Demand Management

Vodacom
12.2011 - 03.2018
  • Responsible for the full planning and implementation of all Vodacom Business Product and Services projects. Effective management of project and products teams for successful implementation and product launches. Setup and running of PMO and delivery of projects within agreed scope, time, cost and quality. Ensure change control procedures and governance processes are adhered to.
  • Techno-Commercial interface between Technology, Business Units and all delivery areas. End to end business portfolio and benefits management.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
  • Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.

Programme Manager

Vodacom
04.2003 - 11.2011
  • Responsible for planning and implementation of radio, transmission and core switching projects and programmes. Ensure projects are implemented successfully according to the correct network specifications and within scope, time, cost and quality.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Built teams to address project goals and objectives for multiple projects.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.

Technical Officer Transmission and Switching Projects

Telkom
10.1997 - 03.2003
  • Rollout of Transmission and Switching Projects for the internal network and external corporate clients.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Education

Masters in Business Leadership -

University of South Africa
12.2013

Advanced Diploma - Project Management

Damelin
Centurion
04.2001 -

Bachelor of Technology - Electronic Engineering

Durban University of Technology
12.2001

National Diploma - Electronic Engineering

Durban University of Technology
12.1997

Matric Exemption -

Crystal Point Secondary
04.2001 -

Skills

Software Development Life Cycle

Certification

Advanced Diploma Project Management, Damelin - January 2005 to December 2005

References

Jaimie Moodley - Managing Executive: Vodacom

Tel: 082 997 2427


Mason Naidoo - Senior Pastor: Acts Christian Church

Tel: 082 747 2012


Interests

Playing drums & guitar, running, following technology trends

Accomplishments

  • Won a CEO Award for managing the 2010 Soccer World Cup Programme for the Vodacom network readiness - Nov 2010.
  • Won CEO Award as part of the Engage App delivery team - Nov 2019.
  • Vodafone Star Award for Contact Centre Cloud Project - Sep 2021.
  • Recognition Team Award for Tobi Chatbot Zulu Launch - Sep 2022.
  • Vodafone Star Award for Video Call Centre Project - Nov 2022.
  • Exco Award for 1App Migration Project - Aug 2024

Timeline

Executive Head of Division: Digital IT Enablement

Vodacom
04.2023 - Current

Executive Head: Corporate IT and Self Service Enablement

Vodacom
04.2018 - 03.2023

Executive Head: Programme Management Office and Demand Management

Vodacom
12.2011 - 03.2018

Programme Manager

Vodacom
04.2003 - 11.2011

Advanced Diploma - Project Management

Damelin
04.2001 -

Matric Exemption -

Crystal Point Secondary
04.2001 -

Technical Officer Transmission and Switching Projects

Telkom
10.1997 - 03.2003

Masters in Business Leadership -

University of South Africa

Bachelor of Technology - Electronic Engineering

Durban University of Technology

National Diploma - Electronic Engineering

Durban University of Technology

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Terence IsraelIT Executive Head Of Division