Khalipha Brightman Mbambo
Head Of Technical Operations
Sandton
Summary
Over 12 years of experience in architecting, implementing, and managing IT projects. Comprehensive knowledge of s/w development combined with leadership skills, ability to oversee successful delivery across globally distributed teams. Extensive experience providing systems consulting for clients in Communications, Financial, Utilities, Publishing, Distribution and Manufacturing industries with exceptional interpersonal skills.
Performing resource allocations and workload assignments as per the delivery requirements, serving as the primary contact for customer inquiries and concerns, developing process improvements to achieve cost-effectiveness and time-saving; and developing scope and budget for delivery projects. Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and completes error-free work. Easy to get along with and always ready with ideas to improve production with better strategies or equipment recommendations.
Overview
12
12
years of professional experience
49
49
Certificates
6
6
Languages
Work History
Head of Technical Operations
Capitec Business Bank
07.2023 - Current
- Used various quantitative and qualitative techniques to help design and perform analytical assessments.
- Coordinated analytical and evaluative techniques to identify, consider and resolve technical issues.
- Guided and supported research, policy formulation and capacity building in support of project activities and deliverables.
- Delivered functional guidance to outside vendors to complete deliverables within timelines and budgets.
- Collaborated with IT department staff to enhance network-based technologies.
- Monitored production operations for quality and compliance with standards.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Assessed expected technical challenges and developed proactive solutions.
Head of Software Development
MDOT
07.2021 - 07.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Lead and manage the Software Development process and teams to deliver software, infrastructure and architecture that meets the needs of customers.
- Ensure delivery consistent with Agile processes across the team.
- Develop and deliver a strategic technology vision and direction for software development.
- Leading the development team in the design, development, coding, testing and debugging of applications.
- Implementing automation tools and frameworks for automatic code deployment (CI/CD).
- Designing procedures for system troubleshooting and maintenance.
- Investigating and resolving technical issues by deploying updates fixes.
- Solid understanding of DevOps principles and practices
- Respond to technical issues in a professional and timely manner.
- Regularly evaluate cloud applications, hardware, and software .
- Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
Digital Designer and Front-end Developer
Volt Africa
07.2019 - 07.2021
- Design, scope, and implement technical solutions that scale across multiple web applications.
- Contribute unique ideas for strategic marketing initiatives for digital products.
- Design HTML email signature and newsletter templates.
- Working with JSON web services.
- Execute top-quality design from concept to delivery complying with brand standards in execution of marketing materials.
- Develop digital storyboards and animation as demanded.
- Direct digital photographers and illustrators, photoshop.
- Ability to rapidly deliver rich functional prototypes.
- Coordinate with merchant, technical and operations teams to create, design and define code enhancements for improved productivity.
- Utilize customer experience to ensure all site enhancements comply with strict usability guidelines and user-centric best practices
- Develop world-class design solutions, execute motion on time and recommend coding techniques for web site visual design.
- Integrate visually and enhance creative concept, architecture, UI and navigation design for web sites, online advertising and mobile.
- Design branding and develop digital and website/mobile site marketing materials for impact.com (email designs, landing pages, web banners, mobile site designs, event splash pages, etc.
- Upgrade on latest software, design and advertising trends to help strengthen design team.
- Interact with senior copywriters to develop creative solutions
- Designing website with HTML, CSS, and JavaScript.
- Contribute to a team of back-end developers, designers, project managers, and client relationship management teams . Working knowledge of UX problems, growth within AI, SaaS, Cloud Infrastructure and LoB.
- Test and debug various Front-End applications.
- Backend (Dashboard/Admin/ DMZ Layers) - .NET Core 2.2
- Working with automated deployment pipelines using Bitbucket & Jenkins
- Perform CI/CD duties
Senior BI Developer and Cloud Engineer
KS WebLink
03.2014 - 07.2019
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Maintained proficiency with latest database technologies.
- Improved data gathering, analysis and visualization procedures with strategic optimizations.
- Generated reports, updated spreadsheets and presented results.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Monitored and optimized SQL server performance.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Automated BI reports for secure virtual server environment.
- Estimated work hours and tracked progress using Scrum methodology.
- Corrected, modified and upgraded software to improve performance.
- Conducted data modeling, performance and integration testing.
- Designed and developed analytical data structures.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Modified existing software to correct coding errors, upgrade interfaces and improve overall performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Handled massive quantities of business intelligence data, personally managing as much as 12 terabytes.
- Collected data from wide-ranging sources.
- To designing and maintaining OLAP cubes and data models using Microsoft Analysis Services and Deal with ETL (Extract, transform, load) framework (SSIS, SSAS, Ab Initio, Denodo.
- Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions .
- Designing, developing and deploying modular cloud-based systems .
- Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices.
- Responsible for the evaluation of cloud strategy and program architecture.
- Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure.
IT Technician and Software Developer
KOL Computers
02.2013 - 03.2014
- Engineered modern applications with Java, JavaScript, SQL Server, and No SQL.
- Built innovative microservices and Web Services (incl. SOA/SOAP/REST/XML).
- Utilized Cloud Foundry for efficient building on top of Kubernetes.
- Efficiently deployed and integrated software engineered by team and updated integration/deployment scripts to improve continuous integration practices.
- Liaised with Product Managers to identify minimum viable product requirements and clearly defined feature sets into well-scoped user stories for individual team members.
Technical Support Consultant
Blue Label Telcomms
09.2012 - 02.2013
- To provide technical support to customers by responding to customer queries using the available mediums of communication to support and troubleshoot customer tech problems.
- Attend to incoming phone calls and provide support to customers Reduce Average number of Open Calls, open calls to be kept within the required. SLA period Provide solutions to customer queries.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Diagnose queries by using information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
- Ensure all escalated queries are resolved to customer's satisfaction and within agreed SLA (24-72hrs) and business processes.
- Escalate tech problems that cannot be resolved on the telephone Raise a query ticket with technical support representatives and schedule a repair crew to fix problems on-site. Maintain Database Ensure the maintenance of the database for customer problems and fixes in the solutions databases Add new information to the CRM Knowledge Base for future troubleshooting reference
- Accurately logging all queries and service requests with detailed information on CRM and follow up on them within 30 minutes of receipt.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. Compile and submit new logistics processes Communicate & conduct the training of new logistics processes throughout company Ensure Logistic Company adherence to agreed SLAs through daily tracking of all collections/deliveries and monthly telecoms meeting addressing service levels. Logistics Report to be updated and circulated to ALL daily by COB. All waybills to be filed and saved electronically on a daily basis within 24 hours of collection/delivery.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Assist in training and monitoring procedures for all customers, including educating customers on day-to-day operational requirements (activities to be captured in case notes). Establish, develop and maintain business relationships with current customers to generate business and maximize trade on a daily basis. Respond timeously to queries logged via the email and telephonic platform .
Principal Clerk (In-Service Trainee)
Ethekwini Municipality
08.2011 - 08.2012
- Provides an administration function in relation to rental agreements for Councilors, travel payments for Municipal officials and Councilors.
- Purchase items through JDE system for the department.
- Processing of invoices.
- Capture schedule for goods received notes.
- Perform post capture function.
- Management of stores/material.
- Control petty cash for the unit.
- Control petty cash for the unit.
- Perform administration contract.
- Perform Councilors external office administration.
- Administration of travel payment.
- Perform general customer liaison.
Education
Bachelor of Science - Information Technology
University of South Africa
Durban 02.2013 - 2015.11
Skills
Software Development Life Cycle
Certification
Salesforce Certified Platform Developer
Timeline
Head of Technical Operations
Capitec Business Bank
07.2023 - Current
Head of Software Development
MDOT
07.2021 - 07.2023
Digital Designer and Front-end Developer
Volt Africa
07.2019 - 07.2021
Senior BI Developer and Cloud Engineer
KS WebLink
03.2014 - 07.2019
IT Technician and Software Developer
KOL Computers
02.2013 - 03.2014
Bachelor of Science - Information Technology
University of South Africa
02.2013 - 2015.11
Technical Support Consultant
Blue Label Telcomms
09.2012 - 02.2013
Principal Clerk (In-Service Trainee)
Ethekwini Municipality
08.2011 - 08.2012
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