Tehane Maggott
Cape Town
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Call Centre Agent
Merchants
03.2024 - 10.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Administrator
Maggott Aluminium
09.2022 - 02.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Teacher's Assistant
Western Cape Education Department
11.2021 - 09.2022
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Certificate - Business Studies
IQ Academy
04.2001 -
High School Diploma -
Spine Road High
04.2001 -
Skills
Problem-solving
Time management
Attention to detail
Documentation and reporting
Mail handling
Team collaboration
Information management
Business administration
Complaint resolution
Customer communications
Call center customer service
Communicating with clients
Timeline
Call Centre Agent
Merchants
03.2024 - 10.2024
Administrator
Maggott Aluminium
09.2022 - 02.2024
Teacher's Assistant
Western Cape Education Department
11.2021 - 09.2022
Certificate - Business Studies
IQ Academy
04.2001 -
High School Diploma -
Spine Road High
04.2001 -
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