Teboho Sediane
IT Manager
Johannesburg
Summary
Versatile Senior Manager specializing in IT management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
Work History
Senior Manager, ICT
Matthew Goniwe School of Leadership and Governance
Johannesburg
02.2010 - 04.2024
- Spearheaded the successful implementation of a new enterprise-wide IT system, resulting in a 75% reduction in operational costs.
- Oversee the development and implementation of ICT strategies, policies and procedures.
- Determined IT plans, set and monitor departmental goals, establish team workflows, choose technology to invest in, and facilitate collaboration across the organization
- Provide oversight to the design and configuration of all network systems, subsystems and provide information, direction, and recommendations regarding network installations.
- Evaluated and implemented right-fit industry products and technologies and led adoption of those technologies within the institution
- Led and delivered the infrastructure capability transformation for cloud and internal systems with a focus on user-experience and performance for IT applications
- Managed a team of IT specialists and administrators, providing technical guidance and support to ensure optimal performance of the IT Unit
- Developed and managed ICT budget
Senior IT Specialist
ETDPSETA
Johannesburg
02.2005 - 01.2010
- Established robust disaster recovery protocols, minimizing downtime during unplanned outages or cyber attacks.
- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
- Integrated cutting-edge communication tools into daily workflows, enabling seamless collaboration among team members regardless of location.
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
- Management of the IT/IS department
- Development and implementation of IT strategic and business plans
- Development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations
- Oversee technical support to company staff
- Developed comprehensive backup strategies to protect critical data from loss or corruption; routinely tested backups for integrity and recoverability.
- Optimized system performance for increased efficiency through hardware upgrades and software updates.
- Implemented strategic IT initiatives that reduced operational expenses while maintaining optimal service levels
- Negotiated favorable vendor contracts for hardware acquisitions, resulting in significant cost savings without compromising quality or functionality.
- Developed and deployed organization-wide IT policies, ensuring compliance with industry best practices and legal requirements.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Implemented security measures to protect network systems from unauthorized access and threats.
IT Technician
Praxis Computing
Johannesburg
08.2001 - 06.2005
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and desktop pc's
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
IT Systems Administrator
ETDPSETA
Johannesburg
07.2003 - 01.2005
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Performed software installations and upgrades to Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Contributed to development, administration and testing of disaster recovery plans.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Skills
Timeline
Senior Manager, ICT
Matthew Goniwe School of Leadership and Governance
02.2010 - 04.2024
Senior IT Specialist
ETDPSETA
02.2005 - 01.2010
IT Systems Administrator
ETDPSETA
07.2003 - 01.2005
IT Technician
Praxis Computing
08.2001 - 06.2005
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