Tebogo Lesego Botlhoko

My current job is to assist the bank's customers with their inquiries or requests regarding their accounts.

I work in the email unit where I take action on any queries that are received via email. This includes statement request, account amendment, and providing product information, just to name a few of my job requirements.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
• Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.