CHRISTIANA ASOMANING

• . Processing of transfers, such as inter account and inter banks
  transfers per the Bank’s laid down policies and procedures.
  • Processing of account maintenance per the organizations
  policies.
  • Processing of customer’s investment request such as treasury bills , fixed deposit and Bonus Investments.
• . Paid attention to detail while completing assignments.
• . Organized and detail-oriented with a strong work ethic.
• . Managed time efficiently in order to complete all tasks within deadlines.
• . Worked flexible hours across night, weekend, and holiday shifts.

• .Reviewing of loan application of customers for processing.
  • Analyzing customer’s credit reports to ensure customer for not less than 20 clients daily.
  credibility and affordability is not breached.
  • Ensuring due diligence is done on customer’s documents
  meets our standard KYC requirement
  • Reviewing payslips along side clients account statements to know their affordability to access loan facility with Stanbic .
• . Analyzing credit worthiness of client to avoid bad NPL's
• Paid attention to detail while completing assignments.
• Reviewing and confirming letters of Letter of Undertaken from
  their employer
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

• . Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
• Assisted in training new staff on operational procedures and customer engagement techniques.
• Processing of other banks cheques through sybriN
• Processing of salaries both Stanbic and other banks
• Relieving of UB, providing excellent customers service to
  customers of the branch, by assisting client with self service channels, with loan application
• Screening and onboarding account opening
  applications.
  • Proactively monitor the suspense accounts of the branch for any irregularities and report them as soon as possible.
• Monitored account activities to detect discrepancies and prevent fraudulent transactions.
• Improved customer satisfaction by promptly addressing concerns and providing accurate information.
• Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
• Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
• Enhanced team efficiency by maintaining a clean and organized work environment.
• Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.

• Led financial reporting and forecasting processes to ensure compliance with industry standards.
• Streamlined budgeting procedures, enhancing accuracy and reducing processing time.

• Implemented internal controls to mitigate risks and enhance financial integrity across departments.

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• Implemented inventory control measures that resulted in improved stock tracking accuracy.
• Confirmed financial status by monitoring revenue and expenses.