Tebogo Rakobo
IT Systems Administrator
257 Djenne West Savanna City, Midvaal - Johannesburg
Summary
My dynamic background has prepared me to excel in this hands-on IT role, with extensive knowledge in a variety of systems, platforms, and applications, my technical and leadership abilities position me ready to thrive in this challenging and energizing role. Additionally, my demonstrated skills in team collaboration and leadership will allow me to become an immediate asset to your team.
Overview
17
17
years of professional experience
Work History
IT Administrator
NNG/Newzroom Afrika
Johannesburg
03.2021 - Current
- Deploy, monitor and support mission-critical cloud-based applications within SLA.
- Retrieving and recovering data as and when required.
- Managing and deploying Azure solutions.
- Configuring Azure services to meet the needs of the organization.
- Maintain, repair and upgrade the operating system including hardware and software.
- Monitor performance and maintain systems according to requirements
- Monitoring and maintaining networks and servers.
- Keeping up to date with advancements and best practices in IT administration.
- Manage Symantec Endpoint Server, deploy Antivirus remotely and manage Policies.
- Provides support with escalated help desk requests.
- Ensure routers and firewalls are working correctly.
- Enhance resiliency by moving corporate services, such as DNS and DHCP, to highly available deployments.
IT Administrator
Maravi
Johannesburg
05.2015 - 02.2021
- Manage organizations' computer systems, including software, hardware and networks
- Support implementation and planning of deletions, additions and major changes to support regional infrastructure.
- Troubleshooting network connectivity in a LAN/WAN environment
- Support the roll-out of new applications and maintenance creating new AD Account and Emails on Exchange
- Give access to Network shared folder and manage open cases at one time
- Manage McAfee endpoint security and updates server & liaising and troubleshooting alongside service providers
Global IT Support Engineer
Diebold
Johannesburg
04.2015 - 05.2019
- Install software, maintain and introduce training as needed.
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server.
- Maintain and secure passwords, file system security and data integrity for desktop environment.
- Manage entire purchase of inventory related to hardware, software and other IT supplies.
- Respond to monitoring alerts according to defined playbooks and procedures.
- Perform as back-up support on entire workflow systems for Ad Print and Production Services.
Senior IT Support Team Leader
Murray & Roberts
Johannesburg
03.2008 - 08.2014
- Respond to routine incoming service requests from the Service Desk via ITSM log system
- Implement and continuously refine high-quality processes and standards for infrastructure
- Resolving software and hardware issues
- Work with the Service Account Manager and Service Desk Team Lead to identify support gaps and needs
- Provide backup client support during off-hours in emergency situations
- Deploy, monitor and support mission-critical cloud-based applications within SLA.
- Manage & Support McAfee endpoint Server.
- Designing and implementing efficient error reporting and feedback systems
- Regularly monitoring networks and servers and maintaining the same
IT Support Engineer
First Technologies
Johannesburg
02.2007 - 11.2008
- Maintain and resolve issues on LAN/WAN, VoIP telephone, Bio metric, Video systems and other computing
- Maintain passwords, data integrity and file system security for computing environment
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Assess functional needs to determine system purchase specifications
- Establish and maintain VPN access for all remote users
- Support in testing and deployment of new applications and systems.
IT Administrator
Equity Aviation
Johannesburg
02.2006 - 01.2007
- Perform log handling tasks as required to ensure excellent service delivery
- Desktop Support in an Active Directory environment
- Provide backup client support during off-hours in emergency situations
- File and print server administration
Education
Metric - High School
Morris Isaacson, System
Johannesburg 01.2002 - 12.2002
PC Training, National IT Network Engineering NQL4 - Information Technology
Certificate
Johannesburg 01.2004 - 12.2004
Torque IT, Comptia A+ - Information Technology
Certificate
Joahnnesburg 01.2006 - 12.2006
Torque IT, ITIL Foundation - Information Technology
Certificate
Johannesburg 01.2019 - 04.2019
MCSE - Information Technology
Havatec
Johanessburg 05.2005 - 12.2005
Skills
Clerical Support
Agile framework
Excellent Communication
Written Communication
Critical Thinking
Attention to Detail
G-Suite
Planning and Coordination
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
References
Mike Tyrer from NNG/Newzroom Afrika
mike.tyre@nng.co.za | 0104484050
Adelaide Sikhwari from Maravi
adelaide.sikhwari@maravi | 0115348439
Irshaad Jassat from Diebold
irshaad.jassat@diebold.com | 0113482900
Phillip Nape from Murray & Roberts
phillip.nape@murrob.com | 0114561000
Sammy Mmamabolo from First Technology
sammy.mmamabolo@firsttech.co.za | 0117904499
Tshepo Mathibedi from Equity Aviation
tshepo.mathibedi@equity.co.za | 0119782878
Timeline
IT Administrator
NNG/Newzroom Afrika
03.2021 - Current
Torque IT, ITIL Foundation - Information Technology
Certificate
01.2019 - 04.2019
IT Administrator
Maravi
05.2015 - 02.2021
Global IT Support Engineer
Diebold
04.2015 - 05.2019
Senior IT Support Team Leader
Murray & Roberts
03.2008 - 08.2014
IT Support Engineer
First Technologies
02.2007 - 11.2008
IT Administrator
Equity Aviation
02.2006 - 01.2007
Torque IT, Comptia A+ - Information Technology
Certificate
01.2006 - 12.2006
MCSE - Information Technology
Havatec
05.2005 - 12.2005
PC Training, National IT Network Engineering NQL4 - Information Technology
Certificate
01.2004 - 12.2004
Metric - High School
Morris Isaacson, System
01.2002 - 12.2002