Ms office
Tebogo Mathatho
Pretoria East
Summary
Dynamic and motivated professional with over 12 years of experience in credit control, debt management, and customer service within the pathology and healthcare sector. Skilled in accounts receivable, billing, and stakeholder engagement, with proven leadership abilities and strong attention to detail. Adept at maintaining financial accuracy, fostering client relationships, and ensuring high performance across teams. Currently completing a Bachelor of Business Administration (BBA) degree to strengthen strategic and managerial expertise.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
Certifications
14
14
years of professional experience
Work History
3IC Bureau Manager/Senior Credit Controller
MediCharge
06.2026 - Current
- Assist manager to lead cross-functional teams to enhance operational workflows and improve efficiency across departments.
- Assist Manager to Implement training programs for staff, fostering skill development and improving team performance.
Credit Controller / Bureau Officer
Medicharge (Spesnet Group)
10.2023 - Current
- Oversee credit management functions ensuring timely payment and financial accuracy.
- Manage bureau accounts and liaise with medical clients regarding outstanding balances.
- Support reporting, reconciliations, and efficient handling of escalated accounts.
2IC Supervisor
Ampath Trust Laboratory
01.2023 - 09.2023
- Allocate and oversee complex or disputed accounts (ICD-10 coding, complaints).
- Chair departmental meetings and assist with team management.
- Monitor quality control and workload distribution.
- Serve as Social Committee Leader to promote team morale and engagement.
Senior Debtors Officer
Ampath Trust Laboratory
08.2022 - 09.2023
- Manage assigned debtor accounts to ensure timely payments.
- Assess accounts for potential write-offs, discounts, and adjustments.
- Perform PAM uploads and ensure monthly book value aligns with KPIs.
- Oversee daily charges, billing, and account reconciliations.
- Negotiate payment arrangements and manage debt collection processes.
Senior Customer Care Consultant
Ampath Trust Laboratory
04.2013 - 07.2022
- Resolved client queries efficiently and professionally.
- Processed accounting transactions and performed full debtor functions.
- Maintained strong client relationships to promote a positive company image.
- Provided back-up support to finance and admin teams.
Switchboard Operator / Junior Debtors Officer
Ampath Trust Laboratory
07.2012 - 03.2013
- Handled incoming calls and relayed messages efficiently.
- Delivered professional customer service and monitored call quality.
Education
Bachelor of Business Administration - Business Administration
University of South Africa (UNISA)
Pretoria, South Africa10-2026
Certificate - Call Centre Administration and Computer Literacy
Havatech Training Centre
01-2013
Certificate - French for Beginners
University of Pretoria
01-2009
Matric - undefined
Tersia King Learning Academy
01-2007
Skills
Credit Control & Debtors Management
Leadership & Team Supervision
Customer Service Excellence
Microsoft Office (Excel, Word, PowerPoint)
Problem Solving & Analytical Thinking
Communication & Interpersonal Skills
Multi-tasking and Time Management
Software
Advanced computer skills
Spreadsheets
Writting skills
Certification
Meditech 5.5 LIS Basic & Data Capture
Interests
As a Social Committee Leader, I am passionate about fostering teamwork, morale, and inclusivity within the workplace I believe leadership means empowering others—helping team members discover their strengths, guiding them to succeed, and celebrating collective achievements
Timeline
3IC Bureau Manager/Senior Credit Controller
MediCharge
06.2026 - Current
Credit Controller / Bureau Officer
Medicharge (Spesnet Group)
10.2023 - Current
2IC Supervisor
Ampath Trust Laboratory
01.2023 - 09.2023
Senior Debtors Officer
Ampath Trust Laboratory
08.2022 - 09.2023
Meditech 5.5 LIS Basic & Data Capture
07-2019
Senior Customer Care Consultant
Ampath Trust Laboratory
04.2013 - 07.2022
Switchboard Operator / Junior Debtors Officer
Ampath Trust Laboratory
07.2012 - 03.2013
Computer Literacy/Call Centre Administration
07-2011
French for beginners Certificate
05-2009
Matric - undefined
Tersia King Learning Academy
Certificate - French for Beginners
University of Pretoria
Certificate - Call Centre Administration and Computer Literacy
Havatech Training Centre
Bachelor of Business Administration - Business Administration
University of South Africa (UNISA)
Training
- Ampath Training Centre-2012 to 2023
- . Meditech 5.5 LIS Data Capture
- . Meditech 5.5 LIS Basic
- . Debtors Administration
- . Customer care- Soft Skills
- . Emotional Intelligence- Soft skills
- . Conflict Management-soft skills