NGOANASEHLAKO PETRONELLA SHAI
Tembisa
Summary
Detail-oriented Credit Controller with over 4 years' experience in managing debtor portfolios and collections across various sectors. Delivered collection targets through effective dispute resolution and strong client engagement. Ensured healthy cash flow and accurate financial reporting, leveraging negotiation skills and meticulous accounts management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credit Controller
Barloworld Equipment Southern Africa
07.2024 - Current
- Manage rental and asset sales accounts while ensuring compliance with credit policies and KPIs.
- Followed up on outstanding invoices, achieving timely collections and minimising overdue balances.
- Maintain and monitor a high-volume debtor's ledger and review aged debt to prioritise collections.
- Resolved invoice and payment queries by collaborating with internal departments and customers to enhance customer satisfaction.
- Process payment allocations, journals, refunds, intercompany transfers, and credit notes.
- Prepared overdue interest calculations, cashflow forecasts, and debtor status reports to support effective financial decision-making.
- Maintain accurate records of customer communication, disputes, and payment commitments.
- Support month-end processes including reconciliations and debtor reporting.
- Provide backup support to other credit controllers and customer managers.
Accounts Receivable Clerk
Nampak Metals
05.2023 - 06.2024
- Opened and maintained credit and cash accounts while assessing creditworthiness using TransUnion.
- Allocated bank payments to customer accounts, ensuring accurate reconciliations.
- Ensured customers traded within approved credit limits and payment terms.
- Processed debit orders and managed foreign payment conversions to ZAR, facilitating smooth transactions.
- Communicated with customers and sales teams to resolve account queries.
- Followed up proactively via calls and emails to reduce overdue balances, enhancing cash flow.
Debtors Clerk
Best Home and Electric (Retail)
09.2021 - 04.2023
- Allocated bank payments to debtor accounts, clearing GL balances to maintain accurate financial records.
- Performed account reconciliations and processed debit and credit notes.
- Monitored accounts to ensure compliance with payment terms, reducing overdue accounts.
- Maintained professional communication with debtors and store administrators.
- Enhanced debt recovery by conducting consistent follow-ups and resolving queries effectively.
Teacher's Assistant
Manku Primary School
12.2020 - 04.2021
Cashier
Dischem Pharmacies
12.2020 - 04.2021
Education
Bachelor of Arts - Communication
University of Limpopo
01-2018
National Senior Certificate -
Poo Secondary School
01-2015
Skills
- Credit Control & Collections
- Accounts Receivable Management
- Debtors Ledger Management
- Customer Account Reconciliations
- Credit risk assessment
- Payment Allocations & Journals
- Debt Recovery
- Aged Debt Analysis & Reporting
- Cashflow Forecasting
- JDE Oracle
- MS Office Suite (Excel, Word, Outlook, PowerPoint)
- Stakeholder management
Certification
120 Hrs TEFL Certificate, Teach TEFL Language School
References
Available on request
Timeline
Credit Controller
Barloworld Equipment Southern Africa
07.2024 - Current
Accounts Receivable Clerk
Nampak Metals
05.2023 - 06.2024
Debtors Clerk
Best Home and Electric (Retail)
09.2021 - 04.2023
Teacher's Assistant
Manku Primary School
12.2020 - 04.2021
Cashier
Dischem Pharmacies
12.2020 - 04.2021
Bachelor of Arts - Communication
University of Limpopo
National Senior Certificate -
Poo Secondary School