Tebogo Baratang Gwendoline Matsafu

• Provided administrative support to the office of the North West Administration through the Department of Basic Education.
• Updated and managed database systems to ensure accurate record-keeping.
• Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents.
• Prepared reports and presentations for management to facilitate informed decision-making.
• Maintained accurate records of office inventories and ordered supplies to ensure uninterrupted operations.
• Handled confidential documents with discretion to protect sensitive information.
• Answered telephone calls, providing information and directing callers to appropriate contacts.
• Arranged accommodation, travel with cost-efficient hotels and transportation.

Managed office operations, data entry, maintaining an organised filing system, and improving internal administration processes.

• Coordinated training sessions and events by drafting memos and submissions, submitting weekly work plans, arranging and attending meetings, and liaising with provincial officials and partners for logistics.
• Supported Senior Administrative Officer in Care and Support Directorate, collaborating with various managers to ensure smooth operations.
• Assisted the Integrated School Health programme with administering deworming pills, monitoring and evaluating school health initiatives, and performing administrative tasks for the Health Promotions Directorate.
• The role ended due to funding depletion

• Streamlined meeting organisation, enhancing logistical efficiency for invitations, accommodations, and catering.
  Improved training planning for subject advisors, resulting in better engagement across provinces and districts.
  Maintained accurate participant records, ensuring quality distribution of learning materials and timely administrative support to the curriculum office.
• Managed team of junior officers, fostering operational efficiency through leadership and guidance.
• Prepared detailed reports for senior management, presenting operational performance and strategic recommendations to inform decision-making.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.

• Executed telephonic and electronic bookings for stock deliveries, ensuring timely arrival of products.
• Updated proof of delivery sheet for payment processing, ensuring accurate and timely financial transactions.
• Prepared trip sheets and vehicle checklists for drivers, facilitating smooth departures and compliance with transport regulations.
• Debriefing trip sheet once stock is delivered and capturing costs on Totams system.
• Arranging transportation of the repaired stock as per the delivery of the new stock.
• Renewed cross border permits, vehicle licenses, and disks, ensuring timely payments.
• Left position due to company-wide retrenchment affecting multiple employees.

• Organised meetings, managed logistics, recorded and distributed minutes, planned trainings for Subject Advisors, ensured budget adherence, communicated plans to stakeholders, maintained participants' database, and ensured timely material distribution.
• Provided administrative support in Deputy-Director General of Curriculum’s Office, performing secretarial duties during Senior Secretary's absence to maintain operational continuity.
• Coordinated the Learning Programmes Coordinator’s diary,

• Troubleshot customer issues via telephone and remote access to systems, ensuring efficient resolution.
• Receiving and logging calls on the HEAT and CRM systems.
• Updating calls with all the relevant information i.e. according to what has been done.
• Logged equipment received for repairs, ensuring accurate tracking.
• Liaising with all the departments involved regarding the status of the priority one cases.
• Receiving and booking in equipment for repairs.
• Sending equipment to the third party if we do not have parts to repair internally.
• Coordinated equipment readiness and invoicing within agreed timelines, ensuring customer satisfaction.