Tawanda Kanyimo

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Enhanced audio quality by properly setting up, testing, and adjusting sound equipment for various events.
• Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
• Prepared for recording sessions by selecting and setting up microphones.
• Prepared, packed and transported audio equipment for events and location shoots.
• Collaborated with clients to determine project scopes and set milestones.
• Reduced audio issues during live performances by conducting thorough sound checks and addressing potential problems before shows.

Floor Sales & marketing management.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.