Tasmyne De Lange
Casino Manager
Mthatha,EC
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
2
2
Certifications
Work History
Manager
Pioneer Slots
09.2023 - Current
- Ensure all departments are given their floats.
- Send GGR reports
- Ensure the SDL system balances with cash received from slots.
- Ensure safety is balanced according to paperwork.
- Calculate banking, and bank accordingly.
- Oversee branch operations.
- Delegate.
- Currently working.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Duty Manager
Bingo Royale (Cherylene Jones)
04.2020 - 07.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Property manager & administration
Kei properties
01.2020 - 03.2021
- Send out invoices to tenants occupying units.
- Receive proof of payment ensuring rent has been paid.
- Inspect units after occupants move out to determine deposit payment.
- Filing and administration.
Front desk supervisor
Oceanic hotel
02.2019 - 12.2019
- Welcome guests
- Register and process guests to assigned rooms
- Do room shows
- Communicate with hotel staff on room status
- Upsell guest rooms and promote hotel service
- Inform guests on extra activities and facilities hotel provides
Education
No Degree - Hospitality Management
International Hotel School
Durban 04.2001 - 04.2020
High School Diploma -
St. Martins High School
Mthatha 04.2016 - 12.2016
Skills
Language and level: English 100%, Afrikaans 70%, Isixhosa 50%
References
Ian, Moyo, 0828434378, Oceanic hotel, Employer
Interests
Reading, Watching movies, Research interests
Awards
Special awards certificate: Prefect, RCL (secretary), soccer vice Captain, In addition: First aider
PROFILE
- Surname: De Lange
- Name: Tasmyne
- DOB: 1996-04-16
- Gender: Female
- Country: RSA
- Marital: Single
- Race: Coloured
CONTACT
- PHONE: 0726991055
- EMAIL: delangetasmyne@gmail.com
Certification
CM - Certified Manager Certification
Timeline
Manager
Pioneer Slots
09.2023 - Current
Duty Manager
Bingo Royale (Cherylene Jones)
04.2020 - 07.2022
Property manager & administration
Kei properties
01.2020 - 03.2021
CM - Certified Manager Certification
04-2019
Front desk supervisor
Oceanic hotel
02.2019 - 12.2019
Matric certicication
12-2016
High School Diploma -
St. Martins High School
04.2016 - 12.2016
No Degree - Hospitality Management
International Hotel School
04.2001 - 04.2020
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