Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Tashinga Mabodo

Tashinga Mabodo

Finance
Cape Town

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while gaining knowledge about the operations of the financial sector.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Sanlam Credit Solutions Credit Coach

Intelligent Debt Management (IDM)
08.2023 - Current
  • Educate clients about their credit wellness and bringing them to better understanding about their financial position.
  • Analyze clients financial needs and align appropriate product that suits those needs be it Sanlam Personal loans or credit consolidation.
  • Analyzed credit profiles as a loan prequalification to determine borrowers' creditworthiness.
  • Coaching young people with no credit history or recently financially rehabilitated people on how they can start to build their credit profiles in order to achieve their financial goals.
  • Handling of credit and none-credit (policy) enquiries to other Sanlam departments.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information through email and outbound call correspondence.

Call Center Agent

Poket Money
02.2022 - 06.2022
  • Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sold insurance products as well as other financial products to clients eg funeral policies and cellphone contracts.
  • Handled administrative duties such as data capturing and filling on newly signed clients.
  • Assisted customers by answering questions and responding to inquiries
  • Addressed customer account discrepancies and concerns.
  • Promoted available products and services to customers during service, account management and order calls.

Mukuru Sales Agent

Mukuru Financial Services Limited
04.2019 - 06.2020
  • Create awareness about Mukuru brand and convincing potential clients to join Mukuru services
  • Sign up new customers and issue cards
  • Ensure FICA regulations are upheld in terms of fraud and money laundering prevention
  • To aid clients who have complaints or queries
  • Make sure that the business has a good rapport with its customers
  • Collaborated with team members to achieve target results.

Low level worker

WESC
01.2013 - 01.2014
  • Assisting in installation and servicing of car washes
  • Assisting in routine maintenance of car wash sites
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Bachelor of Commerce in Financial Management - Finance

University of South Africa (UNISA)
Cape Town,South Africa
01.2022 - 12.2022

A level - undefined

HERENTALS COLLEGE
01.2014 - 04.2015

Ordinary Level - undefined

Herentals College
01.2013 - 04.2014

Skills

Sales initiatives and techniquesundefined

References

  • Pumza Khemese, Sanlam Credit Solutions Team Leader, pumza.khemese@sanlamcreditsolutions.co.za , +27 78 408 0180
  • Shana Kallis, Poket Mobile Call Center Manager, s.kallis@gmail.com, +27 71 643 0763
  • Jonathan Banda, Mukuru Team Leader, jonathanbanda1@gmail.com
  • Elton Gonzo, Wesc Supervisor, +27 61 477 0506

Timeline

Sanlam Credit Solutions Credit Coach

Intelligent Debt Management (IDM)
08.2023 - Current

Call Center Agent

Poket Money
02.2022 - 06.2022

Bachelor of Commerce in Financial Management - Finance

University of South Africa (UNISA)
01.2022 - 12.2022

Mukuru Sales Agent

Mukuru Financial Services Limited
04.2019 - 06.2020

A level - undefined

HERENTALS COLLEGE
01.2014 - 04.2015

Low level worker

WESC
01.2013 - 01.2014

Ordinary Level - undefined

Herentals College
01.2013 - 04.2014
Tashinga MabodoFinance