Tania Pauline Neethling

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• Delivering an excellent client experience by identifying customers financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Display knowledge and proficiency in explaining, selling and administering products and refer customers to appropriate resources for enhanced services.
• Adhere to established policies and procedures and report potential fraud or security violations to the relevant department.
• Understand and apply selling techniques to open, develop and close sales and create product interest by actively cross-selling products and services to customers.

• Mentoring and guiding employees to foster proper completion of assigned duties.
• Build strong relationships with customers through positive attitude and attentive response.
• Demonstrated knowledge of company mission and goals and mentors employees in reaching objectives aligned with company core values.
• Establish open and professional relationships with team members to achieve quick resolutions for various issues.

• Ensure that all account opening documents are completed in full
• Know Your Customer is completed as per laid down procedure
• All documents are sent off for filing timeously
• Actioning of Reports
• Assist with queries
• Processing of account closures
• Record Keeping

• I started my banking journey as a bulk teller at Bellville Cash Centre.I moved on to become an Atm deposits custodian and Cash Balancing Officer.I entered the branch network in 2004 as a Statement clerk,Report Clerk,Card Custodian, Enquiries Clerk ,Float and Service Consultant