Tania Rossouw
Personal Assistant
Pretoria
Summary
Detail-oriented Receptionist and Personal Assistant skilled in managing front desk operations and administrative tasks. Expertise in handling calls, scheduling appointments, and greeting clients with professionalism. Strong communication abilities and a customer-focused approach enhance workplace efficiency.
Overview
19
19
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Client Liason Assistant
Altitude Wealth
02.2026 - Current
- Facilitated communication between clients and advisors to enhance service delivery.
- Managed client inquiries, ensuring timely resolution and satisfaction.
- Developed client onboarding processes to streamline account setup.
- Collaborated with financial advisors to align client goals with investment strategies.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Receptionist and Personal Assistant
Capital Auto World
01.2024 - 02.2025
- Welcomed guests and clients in friendly, positive manner.
- Offered clients something to eat and drink and phoned through the order to our kitchen.
- Received couriers and deliveries for the CEO, his family members, workshop and staff members.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel.
- Screened visitors and customers at front desk to ensure security and proper access.
- Delivered polite, professional customer service to enhance business reputation.
- Responded to enquiries and complaints from clients and responded promptly and professionally.
- Conducted client exit interviews to assess satisfaction and identify areas for service improvement.
- Monitored client reviews on Google, Facebook, and Hello Peter.
- Assisted the Dealer Principal in handling all internal staff issues and concerns to ensure that we all work well together as a team.
- Provided administrative support to various departments.
- Responsible to complete test drive forms, prospect forms for trade ins, job cards and gate passes.
- Managed personal and professional calendars, ensuring efficient scheduling of meetings and events.
- Supervised the cleaning team making sure that the dealership is clean and presentable at all times.
- Oversee the car wash in order for all our vehicles to be clean and presentable.
- Booked in vehicles due for servicing and repairs.
- Responsible for certification of all important documentation - Commissioner of Oaths.
- Responsible for all the licenses and registrations of all vehicles are up to date and that roadworthies have been done and noted on VMG.
- Personal assistant to the CEO assisting him and his family with professional and personal duties.
- Assisted clients with purchasing accessories for their vehicles from Capital Auto Customs.
- Assisted Dealer Principal in establishing Capital Auto Customs, including company registration and opening bank accounts.
- Assisted the Dealer Principal in obtaining a flooplan as well as Commercial property finance from one of the major banks.
- Collaborated with the Dealer Principal and CEO to support daily operations.
Receptionist and F&I
Zenros Auto
04.2007 - 12.2023
- Handled incoming telephone calls, taking accurate messages and relaying to personnel.
- Responded to enquiries and complaints from clients professionally and promptly.
- Coordinated finance and insurance arrangements for clients, collaborating with major banks and insurance companies to ensure seamless transactions.
- Offered all cash and finance clients warranties and other related products.
- Managed license and registration processes for vehicles purchased, traded in, and sold, ensuring compliance with regulations.
- Conducted Moonstone audits and reported all necessary cash transactions on the FIC website.
- Compiled deal files and verified completeness of documents for management review, supporting efficient processing.
- Added extras to clients' finance agreements, including towbar, rollbar, and bullbar.
- Familiar with working on VMG and Signio.
Education
Higher National Diploma -
Hoerskool Dr EG Jansen
Boksburg12.1993
Skills
Customer service expertise
Schedule management
Professional telephone demeanor
Administrative support
Schedule coordination
Interpersonal skills
Certification
Commissioner of Oaths
References
- Capital Auto World - Natalie Botha DP 0815561202
- Zenros Auto - Deon Esterhuizen DP +61477758323 / deon.ester1@gmail.com
Languages
6,C2,5,C1
Willing to relocate
Willing to relocate
Timeline
Client Liason Assistant
Altitude Wealth
02.2026 - Current
Receptionist and Personal Assistant
Capital Auto World
01.2024 - 02.2025
Receptionist and F&I
Zenros Auto
04.2007 - 12.2023
Higher National Diploma -
Hoerskool Dr EG Jansen