Nthabiseng Nhlapo
Customer Care Liaison
Daveyton
Summary
Dynamic and detail-oriented professional with a proven ability to thrive in demanding environments, demonstrating efficiency and a strong commitment to excellence. Exceptional communication skills and a vibrant personality foster engaging interactions with clients and colleagues. A proactive learner who embraces collaboration, consistently developing problem-solving capabilities that enhance team performance. Eager to contribute as a valuable asset, bringing determination and self-motivation to drive success within the organization.
Overview
16
16
years of professional experience
Work History
CUSTOMER CARE LIASON
LIQUID CAPITAL (MOTUS)
06.2018 - 03.2023
- Maintained the call centres data base by collecting, recording and updating customer information on the Customer Relationship Management system also known as CRM
- Effectively answered inquiries by assisting in locating dealerships for customers and relaying information to customers via email or telephonically
- Worked productively to determine the needs of customers and expedite solutions to those needs
- Addressed all customer service queries in a polite, accurate and timely manner
- Worked well with senior management to ensure ultimate customer satisfaction
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers
- REASON TO LEAVE: FAMILY RESPONSIBILITY
BOOKINGS CLERK & ASSISTANT TO SERVICE MANAGER
EAGLE CORNER (FORD)
09.2013 - 05.2018
- Booking in of vehicles on the Customer Management System (CMS)
- Telephonic and Internet bookings
- Update customer details on the database
- Allocating towed in vehicles and walk-in customers to Service Advisor
- Ensure feedback filters to the customers.
- Managing the parts on backorder system (P.O.B.O) on CMS
- Manage the parts lead time
- Track the ordered parts movement
- Liaising with customers awaiting parts ordered from the factory
- Resolve all customer queries, and escalate to the relevant Department Managers
- Collect customer information/queries and analyse it
- Resolve what is within my control or escalate what's beyond my control
- Manage company and courtesy vehicles for the Service Department.
- Allocation of company and courtesy vehicles
- Load the vehicles on the Tracker system
- Update odometer readings for vehicle service purpose
- REASON TO LEAVE: DIFFERENT WORKING ENVIRONMENT AND BETTER COMPENSATION
DEMONSTRATOR
HOMEMARK DIRECT STORE MENLYN
07.2011 - 01.2012
- REASON FOR LEAVING: CONTRACT ENDED
OFFICE ASSISTANT
MANGOPHE PROMOTIONS CC
01.2009 - 03.2011
- REASON FOR LEAVING: COMPANY GOT LIQUIDATED
CASHIER
EDCON GROUP (EDGARS)
12.2006 - 11.2008
Education
Grade 12 - ENGLISH, AFRIKAANS, ISIZULU, GEOGRAPHY, HISTORY
HULWAZI SECONDARY SCHOOL
01.2006
Certificate - INTRODUCTION TO COMPUTERS, MS WORD BEGINNERS, MS EXCEL BEGINNERS, MS OUTLOOK
BROAD SPECTRUM TRAINING
09.2012
Certificate - CALL CENTRE OPERATIONS
ROSEBANK COLLEGE
08.2009
Skills
Assertiveness
Customer service expertise
Persuasive communication
Conflict resolution skills
Analytical assessment skills
Efficient documentation management
Team collaboration
Clear and concise communication
Analytical problem solving
Effective team engagement
Report generation
Effective problem resolution
Effective listening
Proficient in managing multiple tasks
Personal Information
- ID Number: 8902201100087
- Dependents: NONE
- Health Status: EXCELLENT
- Criminal Record: NONE
- ID Number: 8902201100087
- Date of Birth: 1989-02-20
- Gender: Female
- Nationality: South African
- Driving License: Code B (Own Vehicle)
- Marital Status: Single
Personal Number
0649369935
References
- EDCON GROUP (EDGARS), TSHEPO MOKONE, MANAGER, (011) 427-3800
- MANGOPHE PROMOTIONS CC, MR S. MALIBE, MANAGING DIRECTOR, 060 813 3196
- HOMEMARK DIRECT STORE MENLYN, BONGANI MOENG, MANAGER, (011) 348-6058
- EAGLE CORNER (FORD), CASSIE DU TOIT, SERVICE MANAGER, (011) 531-3073/083 758 0874
- LIQUID CAPITAL (MOTUS), AMANDA ZIQUBU, SUPERVISOR, (011) 663-7000/1054 - 061 084 8593
Timeline
CUSTOMER CARE LIASON
LIQUID CAPITAL (MOTUS)
06.2018 - 03.2023
BOOKINGS CLERK & ASSISTANT TO SERVICE MANAGER
EAGLE CORNER (FORD)
09.2013 - 05.2018
DEMONSTRATOR
HOMEMARK DIRECT STORE MENLYN
07.2011 - 01.2012
OFFICE ASSISTANT
MANGOPHE PROMOTIONS CC
01.2009 - 03.2011
CASHIER
EDCON GROUP (EDGARS)
12.2006 - 11.2008
Certificate - INTRODUCTION TO COMPUTERS, MS WORD BEGINNERS, MS EXCEL BEGINNERS, MS OUTLOOK
BROAD SPECTRUM TRAINING
Certificate - CALL CENTRE OPERATIONS
ROSEBANK COLLEGE
Grade 12 - ENGLISH, AFRIKAANS, ISIZULU, GEOGRAPHY, HISTORY
HULWAZI SECONDARY SCHOOL
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