Tanaka Mwashita
Johannesburg
Summary
Meticulous Saver with 7 years of experience. Expert in fine dining and handling large orders while maintaining fantastic customer service skills. Talented saver with great memory for menus and inventories. Consistently offer targeted recommendations to meet individual guests needs and knowledgeable about handling dietary requirements and general food safety standards .
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
The Test Kitchen Carbon
Johannesburg
03.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items to keep the waiter station stocked during service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Waiter
Ethos
Johannesburg
09.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Restaurant Waiter
Marble
Johannesburg
05.2018 - 08.2021
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Waiter
Calisto's
Johannesburg
05.2015 - 12.2017
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen.
- Monitored patrons for alcohol intake and top them up adequately.
Education
Diploma In Marketing Management - Marketing Management And Research
Instution of Marketing Management
South Africa02.2014
Advanced Level -
Churchill High School
Harare,Zimbabwe 11.2011
Skills
- Menu Memorization and Presentation
- Customer Needs Assessments
- Specials Promotion and Upselling
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Order Accuracy and Delivery
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Proficient
C2
Timeline
Restaurant Waiter
The Test Kitchen Carbon
03.2022 - Current
Restaurant Waiter
Ethos
09.2021 - 03.2022
Restaurant Waiter
Marble
05.2018 - 08.2021
Restaurant Waiter
Calisto's
05.2015 - 12.2017
Diploma In Marketing Management - Marketing Management And Research
Instution of Marketing Management
Advanced Level -
Churchill High School
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