Sydwell Sibongiseni Jack
IT Desktop Support Technician
Browns Farm’s Phillip
Summary
I am a highly motivated team player with exceptional organizational and interpersonal skills. I possess a strong work ethic and am persistent, warm, self-organized, honest, and accountable. My professional experience includes serving as a Service Desk Administrator, where I honed my communication skills and customer service expertise. Additionally, I have a solid technical background and strong troubleshooting abilities. Currently, I hold the position of Field Service Engineer and am committed to continuous professional growth. My primary objective is to contribute value through dedication and hard work in any role I undertake. I am passionate about IT, and I have an accessible, with good “can do” attitude. I am confident that my professional skills are well-aligned to make meaningful contributions to the progress of the company.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Field Service Engineer
Nkgwete IT Solutions
8 2023 - Current
- Company Overview: Contracting for the Eskom Koeberg Nuclear Power station
- Promptly responding to IT–related incidents and service requests and troubleshooting to resolve end-user problems
- Virtual machines (VMs, Hyper V) – set up and software updates
- SCCM Deploy Software, install applications and antiviruses
- Internet Connectivity (ADSL & 3G)
- Network knowledge of TCP/IP, DHCP & DNS
- Load, set up, and provide administrative support on Office 365(MS Teams, SharePoint & OneDrive)
- Responsible for maintenance of internal office infrastructure (PCs, laptops, printers, and Local servers.)
- Fault diagnosis and problem-solving on LAN (Ethernet) Patch fly lead and replace faults
- Setup, install and administering phones (VoIP)
- Add RAM, SSD and change Hard drives to PC’s
- Good knowledge and understanding of Switches, Routers and Firewalls
- Travel to customer sites to perform on-site service, maintenance, and repair work
- Participate in after-hours and on-call support as required
- Maintain accurate records of equipment inventory and service activities
- Contracting for the Eskom Koeberg Nuclear Power station
IT Service Desk Administrator
Western Cape Blood Services
08.2019 - 07.2023
- Provides 1st & 2nd line Support to resolve users’ technical issues remotely
- User support, troubleshooting of hardware and software-related problems
- Administering and Monitoring ITSM ticketing system, categorizing, escalating tickets and tasks to relevant team support within the IT department to ensure adherence to the SLA
- Attention to detail
- Problem-Solving
- Create new accounts for users in AD & terminate accounts for users who left
- Create users’ Telephone PIN and Printing PIN
- Help users with printing and troubleshooting printers
- Network knowledge of TCP/IP, DHCP & DNS
- Ensure installation and troubleshooting of software
- Get third-party companies onsite to assist with part replacements
- Monitor and administer SharePoint and liaise with Third Parties for assistance & fixes
- Administer IT procurement process (e.g
- Raising requisition and processing invoices for IT)
- Monitor and administer IT contracts to ensure contract compliance, terminations, and renewals
Intern Trainee Installer
Advocate Solutions Pty Ltd
06.2017 - 08.2018
- Installing speakers
- Television Screens installation
- Audio Cabling
- Cabinet ranks
- Assisting students with technical issues
- Assisting students to access the internet, photocopying, and printing
- Recording faulty computers
- Treasuring Printing fares
- Reason for leaving: Contract ended
Education
National Diploma - Information Technology (Communication Networks)
Walter Sisulu University
01.2013 - 11.2016
Matric - undefined
Tsomo Senior Secondary School
01.2010 - 12.2012
Skills
On-Site Support
Certificationscourses
- Comptia A+
- Comptia N+
- ITIL v4 Foundation.
- National Certificate: System Support (NQF Level 5).
- Introduction to SharePoint 2019.
- Microsoft Excel 2016 Advanced
Owncar
True
References
- Nkgwete IT Solutions, Darryl Marnitz, Service Delivery Manager, 083 625 6346, 015 298 8004, Darryl.Marnitz@nkgwete.co.za
- Eskom Koeberg Nuclear Power Station, Azola Ngumbela, IM operations, 021 550 5392, ngumbz@eskom.co.za
- Western Cape Blood Service, Ntombothando Sigabi, Manager - Information Security & Risk, 083 383 6144, 021 507 6316, Nozahsigabi@gmail.com
Personal Information
- Ethnicity: Black
- Nationality: South Africa
- Driving License: B
Timeline
IT Service Desk Administrator
Western Cape Blood Services
08.2019 - 07.2023
Intern Trainee Installer
Advocate Solutions Pty Ltd
06.2017 - 08.2018
National Diploma - Information Technology (Communication Networks)
Walter Sisulu University
01.2013 - 11.2016
Matric - undefined
Tsomo Senior Secondary School
01.2010 - 12.2012
Field Service Engineer
Nkgwete IT Solutions
8 2023 - Current
Similar Profiles
Ana Giselle Javelly TovarAna Giselle Javelly Tovar
Marketing Consultant I at ONIS Solutions / Innova SolutionsMarketing Consultant I at ONIS Solutions / Innova Solutions
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Abin KurianAbin Kurian
Health Service Officer 4/5 at Canberra Health ServicesHealth Service Officer 4/5 at Canberra Health Services
SAURABH DESALESAURABH DESALE
SALES ASSISTANT at CEX LTDSALES ASSISTANT at CEX LTD