Nathaniel Ndlovu
Jonathan
Johannesburg
Summary
Accomplished Field Service Engineer at Prosirius, adept in on-site and remote support, significantly enhancing customer satisfaction through expert troubleshooting and repair. Skilled in equipment installation and preventive maintenance, my proactive approach and clear communication have solidified client relationships and improved operational efficiencies.
Overview
15
15
years of professional experience
9
9
Certifications
Work History
Field Service Engineer
Prosirius
Johannesburg
09.2023 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
Technical Sales Engineer
AV Innovations
06.2019 - 07.2022
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
- Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
- Expanded market presence by identifying new business opportunities and establishing partnerships with industry leaders.
- Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
- Streamlined internal processes for better efficiency, resulting in faster response times for client inquiries.
- Served as a trusted advisor to clients on technology selection decisions, providing objective recommendations based on their specific requirements.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
AV Post Sales Technical Support Engineer
Kathea Communications
06.2009 - 06.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Documented faults and bugs for referral to development staff for use in updates.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
High School Diploma -
Greenwich College
Johannesburg, South Africa 04.2001 -
Skills
On-Site Support
Remote Support
Equipment installation and repair
Documentation
Troubleshooting and repair
Technical Support
Customer Service
Service Documentation
On-Site Support
Certification
Over 150 Poly Endpoint and Infrastructure Certificates
Timeline
Field Service Engineer
Prosirius
09.2023 - Current
Technical Sales Engineer
AV Innovations
06.2019 - 07.2022
AV Post Sales Technical Support Engineer
Kathea Communications
06.2009 - 06.2019
High School Diploma -
Greenwich College
04.2001 -
Over 150 Poly Endpoint and Infrastructure Certificates
Huawei HCNP VC Certified
Dante IP Networking for AV Systems Level 3
Yealink Microsoft and Zoom Certified Expert in All Yealink Equipment
Certified Crestron Technician
Certified Extron Technician
Certified with all Logi AV Video Conferencing Equipment
Certified on Netgear Products
Certified Harman Equipment Technician
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