Summary
Overview
Work History
Education
Skills
Timeline
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SUSAN SHUNDY

DAR ES SAALAAM

Summary

Dynamic Telesales Executive with a proven track record at MULTICHOICE in lead generation and sales reporting. Expert in cold calling and market research, consistently achieving sales targets and enhancing customer relationships. Skilled in developing effective sales scripts, driving customer satisfaction, and generating new business opportunities.

Overview

2
2
years of professional experience

Work History

Telesales Executive

MULTICHOICE
DAR ES SALAAM
08.2024 - Current
  • Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
  • Conducted market research to identify new opportunities for business growth.
  • Generated new leads via cold calling techniques, referrals, networking events.
  • Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.
  • Developed and utilized sales scripts to boost sales success and respond to customer rejections.
  • Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
  • Processed customer orders, transactions and requests.
  • Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.

Cashier

CHENI MICROFINANCE
DAR ES SALAAM
01.2024 - 08.2025
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

BACHELOR DEGREE IN COMMUNITY DEVELOPMENT -

TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT
ARUSHA TANZANIA
11-2023

Skills

  • Lead generation
  • Cold calling
  • Sales reporting
  • Customer relationship management
  • Sales scripting
  • Market research

Timeline

Telesales Executive

MULTICHOICE
08.2024 - Current

Cashier

CHENI MICROFINANCE
01.2024 - 08.2025

BACHELOR DEGREE IN COMMUNITY DEVELOPMENT -

TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT

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