Mason Telling
Sales, Telesales, Quality Assurance
Port Elizabeth,Eastern Cape
Summary
Quality Assurance & Sales Associate
Enthusiastic, hard working and knowledgeable professional who is eager to learn with 6 years experience in sales, appointment setting, quality assurance, training and coaching in both local and offshore campaigns, seeking to use proven skills and gain more in all areas.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Telesales Executive
Xerox Business Solutions
04.2023 - 09.2024
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
Quality Assurance Manager
2Bconnected
7 2017 - 3 2019
- Qualify all sales calls
- Update customer records and sales information
- Proactively participated in meetings
- Handle all clients calendars.
Quality Assurance Manager
SA Commercial (Lead Generation AUS)
08.2016 - 06.2017
- Training all agents
- Quality checking all sales calls
- Proactively participated in meetings.
Trainer
Simply Talk SA
09.2015 - 10.2016
- Training all agents for both offshore and local campaigns
- Professionalism
- Coaching.
Projects Executive, Large Scale Events
Marcus Evans International (SA) LTD
02.2015 - 08.2015
- Business to business sales and calling
- Sourcing own leads
- Consistently met my short and long-term targets.
Inbound Customer Service
Discovery Health
07.2014 - 12.2014
- Assisting in escalated queries from brokers and franchises
- Assisted customers with inquiries, issues, and concerns by providing relevant information in English and Afrikaans
- Keeping accurate details on all client's memberships.
Retail Shop Assistant
Jay Jay's Clothing
12.2012 - 06.2013
- Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences
- Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor.
Education
The Fundamentals of Digital Marketing -
Matric Certificate -
Skills
Teamwork
Problem-Solving
Employee Training
Customer service
Sales
Leadership
Excellent written and communication skills
Creative problem-solving
Time management and organizational skills
Computer skills: Customer relationship management software, data entry and analytical skills
Lead generation
Certification
Google Digital Skills for Africa
Personal Information
- Date of Birth: 01/12/92
- Nationality: South African
References
- Xerox Eastern Cape - Evan Wells - Branch Manager - 041 501 1700 / 083 448 1922
- 2Bconnected - Grant Walker - CEO - +64 22 523 5018
- SA Commercial - Pratish Karshan Strategy - 072 809 0353
- Simply Talk - Praga - CEO - 081 492 4036
- Marcus Evans International - Sarb Power - GM - 021 431 3000
- Discovery Health - Darren Fisher - Manager - 073 141 6681
- Jay Jay's Clothing - (Franchise closed down)
Timeline
Telesales Executive - Xerox Business Solutions
04.2023 - 09.2024
Quality Assurance Manager - SA Commercial (Lead Generation AUS)
08.2016 - 06.2017
Trainer - Simply Talk SA
09.2015 - 10.2016
Projects Executive, Large Scale Events - Marcus Evans International (SA) LTD
02.2015 - 08.2015
Inbound Customer Service - Discovery Health
07.2014 - 12.2014
Retail Shop Assistant - Jay Jay's Clothing
12.2012 - 06.2013
Quality Assurance Manager - 2Bconnected
7 2017 - 3 2019
Google Digital Skills for Africa - The Fundamentals of Digital Marketing,
Linkside High School - Matric Certificate,