Suné Mari Brummer

Overseeing and managing hygiene services for clients in the designated area. Day-to-day tasks include conducting site visits, assessing hygiene needs, providing recommendations, and ensuring compliance with industry standards.

• Developed team communications and information for meetings.
• Planned and executed new strategies to increase sales.
• Exceeded goals through effective prioritisation and consistent work ethic.
• Implemented more efficient processes and reduced wasted resources.
• Handled customer concerns and escalated major issues to supervisor.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Prepared range of written communications, documents and reports.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Identified issues, analysed information and provided solutions to problems.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Actively listened to customers to fully understand requests and address concerns.
• Produced high-volume orders to effectively meet customer demand.
• Secured new clients through targeted prospecting and networking.
• Liaised with potential customers to determine needs and provide recommendations.
• Shared comprehensive brand and product knowledge to maximise sales.
• Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
• Participated in sales training and workshops to amplify skills and leverage productivity.
• Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
• Developed engaging sales pitches to promote products and services of company.

• Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
• Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
• Applied excellent negotiation, upselling and sales techniques to maximise revenue.
• Cultivated solid and loyal relationships with existing clients to deliver demand generation.
• Built and capitalised on relationships by networking with important influencers and decision-makers to position company as premier industry brand.
• Encouraged sales teams to dedicate sufficient time to supporting strategic partners with execution plans.
• Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Formulated marketing and promotional strategies to drive business revenue.
• Stored stock safely and securely to maintain quality of goods.
• Actioned customer feedback to improve product and service provisions.
• Established budgets for specific projects and teams and controlled costs.
• Determined optimal mix and levels of stock to meet demand and minimise costs.

• Obtained information to aid in completing reports and preparing presentations for sales meetings.
• Shared comprehensive brand and product knowledge to maximise sales.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
• Boosted client retention, establishing sales goals and securing targeted rates.
• Generated sales by prospecting leads, cold calling and closing deals.
• Negotiated and closed deals with minimal required support from sales and finance managers.
• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Cold-called prospective customers to build relationships.
• Approached customers with consultative mentality to uncover and meet specific requirements.
• Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
• Demonstrated strong communication and time management skills to meet and exceeded sales targets.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

• Attended meetings to discuss sales strategies and ways to improve services.
• Addressed customer queries to provide information regarding product specifications and uses.
• Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
• Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
• Navigated designated demographics to expand client network and cater to needs.
• Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Evaluated customer preferences and needs to establish productive and long lasting relationships.
• Composed monthly sales reports to brief management regarding performance and revenues.
• Educated customers on how to use products or services by providing demonstrations and presentations.
• Developed short-term and long-term goals to meet sales targets and increase customer retention.
• Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.