Summary
Overview
Work History
Education
Skills
References
Timeline
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Siphamandla Musa Ngema

Sales / Client Service

Summary

Driven by a results-focused approach, I leveraged strong negotiating skills and intuitive client understanding at Fundi Capital to enhance customer loyalty and drive repeat business. Expert in Microsoft Office and bilingual, my background includes transforming leads into sales and fostering key stakeholder relationships, significantly contributing to revenue growth and brand enhancement.

Overview

5
5
years of professional experience

Work History

Senior Sales Consultant

Fundi Capital
08.2022 - Current
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Identify and capitalize on opportunities through data analysis and market research.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
  • Cultivate and maintain strong relationships with key stakeholders, including government departments, municipalities, law enforcement, educational institutions, and businesses.

Call Center Sales Representative

African Bank
03.2021 - 07.2022
  • Expertly manage inbound and outbound calls, ensuring exceptional customer engagement.
  • Adhere to a strict compliance communication checklist to maintain high standards.
  • Successfully convert leads to sales, driving revenue growth.
  • Conduct timely follow-ups to enhance customer satisfaction and loyalty.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skills development.
  • Effectively cross-sell complementary products to maximize sales opportunities.

Marketing Intern

City Of Tshwane
09.2019 - 08.2020
  • Developed and executed strategic marketing plans.
  • Participated in JOC meetings to evaluate event performance across Tshwane.
  • Monitored and analyzed marketing campaign effectiveness.
  • Collaborated with designers through creative briefs.
  • Led content development for impactful marketing materials.
  • Supported brand management initiatives to enhance brand identity.
  • Assisted with media buying to optimize advertising reach.

Education

B-Tech - Marketing

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

National Diploma - Marketing

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

High School Diploma -

Kanye-Kanye High School
Paulpietersburg, South Africa
04.2001 -

Skills

  • Strong negotiating and selling skills
  • Be well-groomed and presentable
  • Excellent people skills and intuitive to client’s needs
  • Fully bilingual (English and local languages)
  • Giving professional presentations
  • Not buckling under pressure and be very target driven
  • Computer literate in software such as Microsoft Word/Excel
  • Calm when dealing with customer complaints and issues
  • Working well as part of a bigger sales team but also be able to deliver and work independently

References

Rebecca Mongele - Fundi Capital
Regional Manager
rebeccam@fundi.co.za
0822694255


Samuel Masubelele - African Bank
Call Centre Sales Supervisor
0720175232


Sarette Kamfer - City of Tshwane
Marketing director
0834595562

Timeline

Senior Sales Consultant

Fundi Capital
08.2022 - Current

Call Center Sales Representative

African Bank
03.2021 - 07.2022

Marketing Intern

City Of Tshwane
09.2019 - 08.2020

B-Tech - Marketing

Tshwane University of Technology
04.2001 -

National Diploma - Marketing

Tshwane University of Technology
04.2001 -

High School Diploma -

Kanye-Kanye High School
04.2001 -

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Siphamandla Musa NgemaSales / Client Service