Sthembiso Chimzima
Johannesburg
Summary
Financial Services expert with a decade of experience in refining decision-making frameworks and upholding compliance standards, leading to expedited response times. Committed to providing top-tier service and building lasting client partnerships. Track record of achieving operational excellence and client retention.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Attorney Liaison Officer
First National Bank
Johannesburg
02.2020 - Current
- Improved client satisfaction through rapid response times while delivering service.
- Enhanced transaction outcomes by refining deal-structure insights for better choices.
- Reduced compliance risk by supporting legal requirements during loan fulfilment.
- Strengthened loan fulfilment delivery by managing operational workstreams throughout.
- Improved data reliability by using Hogan and Lotus Notes for management.
- Accelerated transaction execution by drafting bondholder consents and special arrangements.
- Increased productivity by streamlining pipeline workflow for smoother handovers.
- Protected cost efficiency by controlling expenses within approved budgets.
International Trade Officer
Standard Bank
Johannesburg
01.2019 - 01.2020
- Reduced transaction risk by verifying credit and legal approvals for trade processing.
- Improved document quality by reviewing application and indemnity forms for completeness accuracy.
- Strengthened client delivery by supporting documentation and answering relevant client enquiries.
Collateral Prep Officer
Standard Bank
Johannesburg
04.2016 - 01.2019
- Prepared performance guarantees, lease agreements, property guarantees, and construction guarantees daily.
- Prepared daily collateral to support quality standards and compliance checks.
- Regularised collateral preparation through scanning, indexing, and filing after 2 weeks.
- Prepared suretyship and pledges using multi-skilling alongside guarantees.
- Completed check clerk duties by reviewing colleagues' submissions for quality.
- Supported colleagues with queries to improve teamwork and working efficiency.
Fleet Administrator
Standard Bank
Johannesburg
03.2015 - 04.2016
- Improved merchant and customer support by managing inbound and outbound call operations.
- Strengthened communication quality by handling merchant and customer calls effectively.
- Accelerated complaint resolution by owning queries and providing feedback throughout.
- Raised customer satisfaction through prompt, accurate resolution of service enquiries.
- Supported smoother payments by processing invoices and dispatching remittances efficiently.
- Reduced account errors by updating merchant information in systems accurately.
- Improved workflow reliability by maintaining detailed administrative procedures and documentation.
Call Centre Agent
Cell C
Johannesburg
02.2013 - 02.2014
- Handled product-related queries by answering questions and guiding customers, enhancing overall customer experience.
- Built positive relationships by communicating effectively, fostering customer trust and loyalty.
- Resolved sim swap complaints by promptly checking PIN and PUK codes, ensuring customer satisfaction.
Education
Matric - Grade 12
Noordgesig Secondary School
Johannesburg, South Africa12-2011
NQF 5 | Higher Certificate - Higher Certificate in Banking Services
Milpark Business School
Johannesburg, South Africa11-2018
Skills
- Regulatory compliance
- Legal drafting
- Critical analysis
- Efficiency optimization
- Effective decision-making
- Proactive approach
- Client engagement expertise
- Interpersonal communication
- Time management and organization
- Adaptability and flexibility
LANGUAGES
Isizulu
Proficient
C2
English
Proficient
C2
Afrikaans
Upper Intermediate
B2
Xhosa
Advanced
C1
Certification
White Belt
Custom
- First National Bank, Pebetse Mogase, 083 212 7904
- Standard Bank - Foreign Trade Services, Mahmood Gabru, 011 631 3666
- Standard Bank - Jozi Collateral Centre, Nosipho Motaung, 011 631 8772, 083 998 7743
- Standard Bank - Fleet Management Services (VAF), Charlene Gabin, 011 547 0159
- Cell C, Blessing Bhengu, 011 324 8000
Timeline
Attorney Liaison Officer
First National Bank
02.2020 - Current
International Trade Officer
Standard Bank
01.2019 - 01.2020
Collateral Prep Officer
Standard Bank
04.2016 - 01.2019
Fleet Administrator
Standard Bank
03.2015 - 04.2016
Call Centre Agent
Cell C
02.2013 - 02.2014
Matric - Grade 12
Noordgesig Secondary School
NQF 5 | Higher Certificate - Higher Certificate in Banking Services
Milpark Business School