Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic
Sthembiso Chimzima

Sthembiso Chimzima

Johannesburg

Summary

Seasoned professional in Financial Services with a decade of experience. Proven track record in streamlining decision-making processes and maintaining compliance, leading to faster response times. Focused on delivering high-quality service and cultivating robust client relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Attorney Liaison Officer

First National Bank
Johannesburg
02.2020 - Current
  • Delivered client-oriented service with emphasis on rapid response times.
  • Provided ongoing insights into deal structures to enhance decision-making.
  • Assisted in legal support ensuring compliance during loan fulfillment processes.
  • Managed projects related to loan fulfillment, overseeing all operational aspects.
  • Utilized Hogan and Lotus Notes for efficient data management.
  • Drafted Bond Holder's Consents and Special Arrangements to facilitate transactions.
  • Executed pipeline management to streamline workflow and enhance productivity.
  • Maintained cost efficiencies by managing expenses within approved budgets.

International Trade Officer

Standard Bank
Johannesburg
01.2019 - 01.2020
  • Conducted operational assessments and due diligence for all client requests, ensuring readiness for trade processing.
  • Reviewed application and indemnity forms to confirm accuracy and completeness.
  • Engaged directly with clients to assist with documentation and relevant inquiries.
  • Verified credit and legal approvals to mitigate risks associated with transactions.

Collateral Prep Officer

Standard Bank
Johannesburg
04.2016 - 01.2019
  • Executed preparation of performance guarantees, lease agreements, property guarantees, and construction guarantees.
  • Performed daily collateral preparations to uphold quality standards.
    Regularized collateral preps after two weeks through scanning, indexing, and filing processes.
  • Utilized multi-skilling capabilities to prepare suretyship and pledges alongside guarantees.
  • Fulfilled Check Clerk duties by ensuring quality checks on colleagues' submissions. Supported colleagues with inquiries to promote teamwork and efficiency.

Fleet Administrator

Standard Bank
Johannesburg
03.2015 - 04.2016
  • Managed inbound and outbound Call Centre operations for Merchant support.
  • Addressed all calls from Merchants and Customers to ensure effective communication.
  • Took ownership of queries and complaints, providing ongoing feedback until resolution.
  • Resolved customer service inquiries promptly and accurately.
  • Processed invoices and dispatched remittances efficiently.
  • Updated merchant information in the system to maintain accuracy.
  • Maintained detailed administrative procedures to enhance operational efficiency.

Call Centre Agent

Cell C
Johannesburg
02.2013 - 02.2014
  • Resolved customer complaints regarding SIM swaps, PIN, and PUK codes to ensure satisfaction.
  • Assisted customers with product-related inquiries to enhance overall experience.
  • Interacted with customers effectively, fostering positive relationships and trust.
  • Guaranteed high-quality service by addressing all customer concerns promptly.

Education

NQF 5 - Higher Certificate in Banking Services

Milpark Business School
Johannesburg
11-2018

Matric - Grade 12

Noordgesig Secondary School
Johannesburg
12-2011

Skills

  • Analytical thinking
  • Self-motivation
  • Due diligence
  • Decision-making
  • Flexibility and adaptability
  • Communication skills
  • Organizational and time management skills
  • Client relations expert
  • Operational efficiency
  • Legal drafting

Additional Information

First National Bank - ALO

Manager - Irma Gaybba

087 030 1349

082 856 5508

Team Leader - Pebetse Mogase

083 212 7904

Standard Bank - Foreign Trade Services

Manager - Mahmood Gabru

011 631 3666

Standard Bank - Jozi Collateral Centre

Team Leader - Nosipho Motaung

011 631 8772

083 998 7743

Standard Bank - Fleet Management Services (VAF)

Manager - Charlene Gabin

011 547 0159

Cell c

Manager - Blessing Bhengu

011 324 8000

Certification

  • White Belt

Languages

Isizulu
First Language
English
Proficient (C2)
C2
Afrikaans
Upper Intermediate (B2)
B2

Timeline

Attorney Liaison Officer

First National Bank
02.2020 - Current

International Trade Officer

Standard Bank
01.2019 - 01.2020

Collateral Prep Officer

Standard Bank
04.2016 - 01.2019

Fleet Administrator

Standard Bank
03.2015 - 04.2016

Call Centre Agent

Cell C
02.2013 - 02.2014

NQF 5 - Higher Certificate in Banking Services

Milpark Business School

Matric - Grade 12

Noordgesig Secondary School

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Sthembiso Chimzima