Summary
Skills
Work History
Education
Accomplishments
Software
Overview
Generic

Steffen Schwarze

Senior Learning Programmes Manager
Johannesburg

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intuitive Training manager offering high-level emotional intelligence and 8-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.

Skills

    Learning development

E-learning programs

Change Management

Project planning and development

Communication

Stakeholder Management

Organizational Development

Work History

Senior Learning Program Manager

NTT Ltd
05.2020 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developed and implemented updating training programs for 50,000 employees.
  • Delivered wide variety of courses focused on Cloud Technology, Performance Management and Compliance topics to enhance communication, team cohesion and group performance.
  • Lead your team to analyze needs, prioritize content roadmaps, and then design and develop programs and associated curriculum and training materials to meet those needs.
  • Define and develop learning content strategies and processes to ensure rapid, flexible development and maintenance of effective technical training materials and programs around Cloud Technologies such as AWS and Azure

Senior Instructional Designer

NTT Ltd
07.2019 - 04.2020
  • Developed thorough design documents and training plans utilizing effective instructional methods.
  • Consulted with clients to define program development and instructional design needs.
  • Designed custom E-Learning courses tailored to client needs by using reality-based scenarios, interactives and simulations reaching 1000s of employees
  • Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.
  • Collaborated with senior stakeholders and web design teams to develop courses based on adult learning principles.
  • Created prototypes and storyboards for Cloud Technologies and Cyber Security courses, reducing course development hours 20%

Instructional Designer

Dimension Data
07.2017 - 07.2019
  • Planned and monitored the implementation of technology-based learning programs.
  • Created curricula, and research topics and conceptualized course format, subject matter and presentation.
  • Delivered private instruction to adult learners in a variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
  • Targeted diverse learning modalities in the development of new course content and training programs.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

Apple Sales Trainer

Core Group
01.2014 - 06.2017
  • Delivery of Apple Certified and basic Apple Technical coursework on Apple’s IOS and Mac OS platforms
  • Design, Develop, Film and edit coursework (including but not limited to slide decks, classroom exercises, projects and homework) to film for virtual content delivery
  • Improved operations through consistent hard work and dedication.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Designed and implemented Apple sales training program and documentation.

Apple IStore Sales

Apple iStore
06.2010 - 01.2014
  • Provided sales and customer service assistance to walk-in traffic
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Saved $2 Million by implementing cost-saving initiatives that addressed long-standing problems

Education

B.Com - IT Management, Information Technology, Accountancy, Management

University of Johannesburg
Johannesburg, South Africa
01.2009 - 1 2013

Accomplishments

  • ATD “Best” Award - ATD Association for Talent Development 2019 & 2020
  • Change Champion - NTT
  • Apple Product Professional 2013/2014/2015/2016 - Apple
  • Apple Certified Sales Trainer - Apple
  • SAFe 4 Certified Agile - Scaled Agile, Inc ( 2018)
  • Collaborated with a team of 3 in the development of the NTT Accelerator Program.
  • Achieved 3,500 cloud automation trained employees by introducing Cloud Month Programme for [various different knowledge levels] tasks.

Software

Microsoft Office Suite

Sharepoint

Microsoft Power Automate

Jira

Articulate

Overview

14
14
years of professional experience
1
1
Language

Similar Profiles

CREATE PROFILE
Steffen SchwarzeSenior Learning Programmes Manager