Microsoft Office Suite
Hi, I’m
Steffen Schwarze
Learning And Development Manager
Johannesburg,South Africa
Education is the most powerful weapon which you can use to change the world.
Nelson Mandela
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intuitive Training manager offering high-level emotional intelligence and 8-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach. Intuitive Training manager offering high-level emotional intelligence and 8-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.
Skills
Organizational development knowledge
E-learning programs
Change Management
Project planning and development
Communication
Training Solutions Development
Coaching and mentoring
Contract Management
Negotiation
Overview
12
years of professional experience
4
years of post-secondary education
2
Languages
Work History
NTT LtdJohannesburg, South Africa, GP
Senior Learning Program Manager
05.2020 - Current
Job overview
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and implemented updating training programs for 50,000 employees.
- Delivered wide variety of courses focused on Cloud Technology, Performance Management and Compliance topics to enhance communication, team cohesion and group performance.
- Lead your team to analyze needs, prioritize content roadmaps, and then design and develop programs and associated curriculum and training materials to meet those needs.
- Define and develop learning content strategies and processes to ensure rapid, flexible development and maintenance of effective technical training materials and programs around Cloud Technologies such as AWS and Azure
NTT Ltd
Senior Instructional Designer
07.2019 - 04.2020
Job overview
- Developed thorough design documents and training plans utilizing effective instructional methods.
- Consulted with clients to define program development and instructional design needs.
- Designed custom E-Learning courses tailored to client needs by using reality-based scenarios, interactives and simulations reaching 1000s of employees
- Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.
- Collaborated with senior stakeholders and web design teams to develop courses based on adult learning principles.
- Created prototypes and storyboards for Cloud Technologies and Cyber Security courses, reducing course development hours 20%
Dimension Data
Instructional Designer
07.2017 - 07.2019
Job overview
- Planned and monitored the implementation of technology-based learning programs.
- Created curricula, and research topics and conceptualized course format, subject matter and presentation.
- Delivered private instruction to adult learners in a variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Targeted diverse learning modalities in the development of new course content and training programs.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Core GroupJohannesburg, South Africa, Southern Africa
Apple Sales Trainer
01.2014 - 06.2017
Job overview
- Delivery of Apple Certified and basic Apple Technical coursework on Apple’s IOS and Mac OS platforms
- Design, Develop, Film and edit coursework (including but not limited to slide decks, classroom exercises, projects and homework) to film for virtual content delivery
- Improved operations through consistent hard work and dedication.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented Apple sales training program and documentation.
Apple iStoreJohyannesburg, South Africa, Southern Africa
Apple IStore Sales
06.2010 - 01.2014
Job overview
- Provided sales and customer service assistance to walk-in traffic
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Saved $2 Million by implementing cost-saving initiatives that addressed long-standing problems
Education
University of JohannesburgJohannesburg, South Africa
B.Com from IT Management, Information Technology, Accountancy, Management
01.2009 - 01.2013
University Overview
- Continuing education in IT Management
- Professional development completed in Information Technology
Accomplishments
- ATD “Best” Award - ATD Association for Talent Development 2019 & 2020
- Change Champion - NTT
- Apple Product Professional 2013/2014/2015/2016 - Apple
- Apple Certified Sales Trainer - Apple
- SAFe 4 Certified Agile - Scaled Agile, Inc ( 2018)
- Collaborated with a team of 3 in the development of the NTT Accelerator Program.
- Achieved 3,500 cloud automation trained employees by introducing Cloud Month Programme for [various different knowledge levels] tasks.
Software
Sharepoint
Microsoft Power Automate
Jira
Articulate
Interests
Baseball
Wakeboarding
Hiking
Running
Golf
Gaming
Timeline
Senior Learning Program Manager
NTT Ltd
05.2020 - Current
Senior Instructional Designer
NTT Ltd
07.2019 - 04.2020
Instructional Designer
Dimension Data
07.2017 - 07.2019
Apple Sales Trainer
Core Group
01.2014 - 06.2017
Apple IStore Sales
Apple iStore
06.2010 - 01.2014
University of Johannesburg
B.Com from IT Management, Information Technology, Accountancy, Management
01.2009 - 01.2013