Stanley Munzhelele
Franchise Manager
Johannesburg
Summary
At Famous Brands, I excelled as a Franchise Manager, fostering a culture of continuous improvement and resolving franchisor-franchisee conflicts effectively. My leadership significantly enhanced operations management and customer service, evidenced by optimized resource use and high team performance metrics. Skilled in training oversight and team leadership, I drive positive outcomes and organizational growth.
Overview
24
24
years of professional experience
Work History
Franchise Manager
Famous Brands
Johannesburg
06.2019 - 08.2024
- Promoted a culture of continuous improvement within the organization by encouraging open dialogue about challenges faced by individual franchises.
- Conducted regular audits of franchises, identifying areas for improvement and providing actionable feedback.
- Resolved conflicts between franchisor and franchisees amicably, promoting a positive working environment within the organization as a whole.
- Managed budgets effectively, optimizing resources to achieve desired outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
Casino Dealer
Montecasino
Johannesburg
11.2000 - 02.2014
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Education
High School Diploma -
Sam Mavhina Secondary School
Thohoyandou, South Africa 04.2001 -
Skills
Training oversight
Timeline
Franchise Manager
Famous Brands
06.2019 - 08.2024
High School Diploma -
Sam Mavhina Secondary School
04.2001 -
Casino Dealer
Montecasino
11.2000 - 02.2014
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