Andrew Uppiah
Curepipe
Summary
Accomplished manager with 11+ years of expertise leading operational teams to surpass revenue objectives. Proven history of implementing strategies for seamless supplier relations, employee growth, and exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Franchise Manager
Famous Brands Ltd
07.2017 - Current
- Overseeing franchise operations for consistent brands growth
- Franchise Support: Guiding franchisees for operational excellence
- Drove improvements in franchise performance through data analysis, performance audits, and optimization
- Brand Management: Upholding brand integrity and franchise alignment
- Franchise Development: Identifying and expanding franchise opportunities
- Prepared annual budgets, forecasts, and long-term strategic plans for each franchise unit.
- Analyzed customer feedback to determine areas of improvement for individual locations.
- Organised regional meetings, conferences, and workshops to promote brand awareness among franchisees.
- Coordinated with vendors to ensure timely delivery of supplies to all franchises.
Food and Beverage Coordinator
La Pirogue Hotel
11.2012 - 06.2017
- Maintained high standards of quality and efficiency while managing food and beverage services
- Oversaw all F&B activities with a focus on streamlining processes and enhancing guest experience.
- Facilitated staff development through training initiatives and supervision practices
- Managed budgets effectively to control costs, maximize revenue, and uphold quality standards
- Coordinated with vendors to obtain the best prices on food, beverages, supplies and equipment.
- Organized catering services for corporate clients and private parties.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Quality Assurance Coordinator
La Pirogue Hotel
10.2011 - 11.2012
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Implemented effective strategies for enhancing quality and mitigating risks on an ongoing basis
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
- Collaborated with the Head of Departments on the new processes in order to ensure compliance with established standards.
Education
Master of Business Administration -
Leeds Beckett University
11.2021
Post Graduate Diploma in Strategic management and Leadership -
Pearson
11.2020
Bsc (Hons) - Tourism and Hospitality Management
University of Technology
09.2011
Skills
- Financial Management
- Problem Solving
- Strategic Planning
- Regulatory compliance
- Business Development
- Training Oversight
- Operations Management
- Performance Analysis
- Cost Control
- Problem-solving aptitude
- Adaptability and Flexibility
Certification
- Operational Excellence, 02/07/2017
- ISO 22000, 25/04/2017
- Hotel Manager, 06/01/2015
- Marketing, 07/01/2014
Strengths
- Leadership, Led teams of up to 75 employees, achieved a 5% increase in budget for last financial year 2023.
- Communication, Enhancing team collaboration and flow of information with creation of framework and implementation.
- Organisation, Implemented a live performance assessment system, facilitating prompt decision-making to proactively address issues.
Languages
Mauritian Creole
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
References
- Sajid Bodhy, Head of Transactional Banking, ABSA, +230 5257 8007
- Stephan Ning, Managing Director, NingHo Enterprise, +230 5254 0343
Timeline
Franchise Manager
Famous Brands Ltd
07.2017 - Current
Food and Beverage Coordinator
La Pirogue Hotel
11.2012 - 06.2017
Quality Assurance Coordinator
La Pirogue Hotel
10.2011 - 11.2012
Master of Business Administration -
Leeds Beckett University
Post Graduate Diploma in Strategic management and Leadership -
Pearson
Bsc (Hons) - Tourism and Hospitality Management
University of Technology
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