Srikanth SS Mulakaluri
Head Of Technology/CTO
Johannesburg,GP
Summary
A strategic IT executive with extensive experience in Managed Services, Project Management, Portfolio Management, Technology Leadership, and Digital Transformation. Skilled in leading large, cross-functional teams to deliver complex transformational initiatives, optimize operational efficiencies, and achieve significant cost savings. Successfully directed high-value portfolios and programs, streamlined governance structures, and improved strategic alignment and resource utilization to drive organizational effectiveness and enhanced customer experiences.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Head Of Technology/CTO
ObviousThink
11.2024 - Current
- Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.
- Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Establishing and executing technology strategies in line with company objectives, driving technological innovation, digital transformation, and operational excellence.
- Overseeing the Programme and Project Management Office, Business Analysis, and Business Solutions teams to optimize strategic project delivery.
- Ensuring comprehensive integration and efficient management of strategic deliverables and segment performance metrics.
- Leading agile resource allocation and project prioritization to maximize benefits realization, streamline processes, and eliminate redundancies.
- Crafting strategic business cases focused on process optimization, cost efficiency, quality enhancement, and superior customer experience.
- Implementing robust governance structures for effective reporting, monitoring, and control of technology initiatives.
Head Managed Services
ABSA
11.2022 - 09.2024
- Directed and optimized IT service provider contracts, aligning outcomes with company goals, resulting in significant cost efficiencies of R380M from 2019 to 2023.
- Led cross-departmental collaboration in the development and enforcement of service-level agreements (SLAs), ensuring robust compliance and superior quality standards.
- Managed complex banking initiatives, proactively handling timelines, risks, and problem resolution.
- Structured and guided Programme Management, Project Management Office (PMO), Business Analysis, and Solution teams to effectively support strategic goals.
- Oversaw comprehensive integrated reporting and scorecard management, driving strategic insights and decision-making.
- Developed streamlined operational processes and enablement frameworks to boost efficiency, reduce redundancy, and scale capabilities effectively.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Devised and implemented processes and procedures to streamline operations.
Lead Managed Services
ABSA
11.2018 - 10.2022
- Managed comprehensive service delivery, ensuring strict SLA compliance, operational stability, and continuous infrastructure improvement.
- Led strategic vendor management initiatives to enhance contract performance, vendor relationships, and operational value.
- Provided executive oversight for the Project Management Office and Business Analysis teams, aligning project outcomes with strategic business objectives.
- Delivered complex projects through detailed scheduling, resource optimization, and strategic prioritization, ensuring alignment to corporate strategies.
- Facilitated the development and endorsement of robust business cases with a strong emphasis on efficiency gains, quality enhancement, cost savings, and improved customer experience.
Program and Transition Lead
ABSA
05.2017 - 10.2018
- Successfully managed the end-to-end delivery of the R1.7 billion Condor Programme, ensuring strict adherence to timelines, budgets, and quality standards.
- Directed the strategic transition of 729 critical technical resources from Barclays PLC to LTI, ensuring seamless integration and retention.
- Enhanced governance and structured delivery methodologies, significantly improving alignment with organizational strategic objectives and operational efficiency.
- Developed comprehensive business cases, structured resource allocation, and efficient programme monitoring systems to optimize strategic outcomes.
Senior Consultant | Valpre
ABSA
09.2016 - 04.2017
- ed detailed business requirement analyses and innovative solution designs, ensuring alignment with enterprise-wide strategic goals.
- Managed multidisciplinary teams including analysts and developers, driving projects within scope, time, and budget constraints.
- Implemented robust risk governance frameworks, improved transparency through comprehensive dashboards, and optimized PMO processes.
- Enhanced resource planning, allocation methodologies, and streamlined project execution to significantly improve organizational efficiency and delivery effectiveness.
- Assessed needs for projects and made proposals to senior executives.
Head of Change Delivery / Senior Consultant
Capco Technologies
03.2016 - 09.2016
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Directed extensive change management projects, delivering significant initiatives with precise planning, resource allocation, and rigorous performance tracking.
- Successfully executed critical compliance projects including Know Your Customer (KYC) and due diligence programs across multiple regions, ensuring full regulatory compliance.
- Improved operational agility, optimized resource usage, and implemented comprehensive programme governance structures to ensure strategic alignment and delivery excellence.
Project Program Manager
Karvy Computershare
Hyderabad, Andhra Pradesh
09.2015 - 03.2016
- Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
- Enhanced client satisfaction by consistently delivering projects on time and within budget through effective resource allocation and prioritization.
- Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
- Identified potential risks early in the planning process, developing mitigation strategies to minimize impact on project timelines and deliverables.
- Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
Delivery Manager
Prolifics
Hyderabad, Andhra Pradesh
12.2014 - 09.2015
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Improved delivery efficiency by optimizing project plan.
- Enhanced customer satisfaction by consistently meeting or exceeding project delivery milestones and quality standards.
Senior Consultant
AllaboutXpert
Johannesburg, Gauteng
11.2008 - 11.2014
- Designed and implemented PMO governance frameworks to standardize project delivery, resource planning, and performance measurement across strategic programs.
- Developed project documentation templates, scorecards, and reporting dashboards to enable transparent tracking of portfolio KPIs, risks, and dependencies.
- Partnered with senior stakeholders to align business cases, project charters, and investment prioritization with enterprise goals.
- Established intake and prioritization processes for new initiatives, enabling capacity-based scheduling and resource balancing.
- Conducted post-implementation reviews and lessons-learned assessments to inform continuous improvement across the portfolio lifecycle.
- Facilitated executive steering committee updates, portfolio status reviews, and escalations across multi-project environments.
- Supported transition from waterfall to hybrid/agile project methodologies within the PMO to improve delivery velocity and responsiveness.
Business Analyst
Three Tier Technologies
Johannesburg, Gauteng
04.2008 - 10.2008
- Collaborated with business units and IT to gather, analyze, and document functional and technical requirements for core banking systems and digital products.
- Developed business cases, process models, and data flow diagrams to support product development, regulatory reporting, and operational efficiency improvements.
- Conducted gap analyses and feasibility studies to support system enhancements and compliance projects
- Facilitated stakeholder workshops to define scope, prioritize features, and align business requirements with system capabilities.
- Partnered with testing teams to validate solution design, support UAT, and ensure issue resolution prior to implementation.
- Supported change management and training initiatives to ensure adoption of new banking processes and systems.
- Delivered accurate, actionable reporting and insights to support executive decision-making across retail and corporate banking portfolios
Content Customer Support Analyst
Thomson Reuters
Bengaluru, Karnataka
03.2006 - 03.2008
- Delivered pre-sales technical assistance to prospective clients, demonstrating product capabilities, content coverage, and integration workflows.
- Acted as the first point of contact for post-sales client support, resolving inquiries related to financial content feeds, data accuracy, and system usage.
- Supported client onboarding and conducted knowledge sessions on Thomson Reuters platforms, tools, and market data services.
- Liaised between sales, product, and technical teams to ensure seamless customer experience across the product lifecycle.
- Provided technical documentation and contributed to solution proposals during RFP processes in collaboration with the pre-sales team.
- Tracked and escalated client-reported issues to engineering or product support, ensuring SLAs were met and client satisfaction remained high.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
India 07.2001 - 08.2004
Skills
Technology Strategy & Innovation
Accomplishments
- Managed a R1.7 billion portfolio ensuring timely delivery, strict budget adherence, and strategic alignment.
- Successfully led large-scale resource migrations and transitions, enhancing operational stability and effectiveness.
- Achieved substantial cost savings (R380M) through strategic negotiation and optimization of vendor contracts and service agreements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureQuote
"Leadership isn't about controlling outcomes—it's about creating clarity in chaos, showing up with purpose, and building trust through consistency."
Srinivasa Mulakaluri
Languages
English
Advanced (C1)
Software
Python
Java
C
C
Interests
Flying
Cars
Timeline
Head Of Technology/CTO
ObviousThink
11.2024 - Current
Head Managed Services
ABSA
11.2022 - 09.2024
Lead Managed Services
ABSA
11.2018 - 10.2022
Program and Transition Lead
ABSA
05.2017 - 10.2018
Senior Consultant | Valpre
ABSA
09.2016 - 04.2017
Head of Change Delivery / Senior Consultant
Capco Technologies
03.2016 - 09.2016
Project Program Manager
Karvy Computershare
09.2015 - 03.2016
Delivery Manager
Prolifics
12.2014 - 09.2015
Senior Consultant
AllaboutXpert
11.2008 - 11.2014
Business Analyst
Three Tier Technologies
04.2008 - 10.2008
Content Customer Support Analyst
Thomson Reuters
03.2006 - 03.2008
Bachelor of Science - Information Technology
Sikkim Manipal University
07.2001 - 08.2004
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