Sonja Marselli
Sales Person /Customer Service
Cape Town
Summary
Dynamic and results-driven labor relations professional serving as the Regional Shop Steward for Massmart Game Tygervalley in the Western Cape. Expertise in overseeing compliance with Basic Rules of Employment, advocating for worker and human rights, and ensuring adherence to labor legislation and occupational health standards. Proven ability to mediate conflicts and foster collaborative relationships between employees and management, enhancing workplace harmony and productivity. Equipped with a Labour Law Seta Qualification, demonstrating a comprehensive understanding of employee relations and a commitment to promoting equitable working conditions across the organization.
Overview
25
25
years of professional experience
1
1
Language
Work History
Regional Shopsteward Western Cape
Massmart Pty ( Ltd )
Cape Town
05.2022 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge of Human Resources and Legislative matters as well as data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Played an instrumental role in the resolution of labor disputes), mediating conversations between management and staff to achieve mutually beneficial outcomes.
- Assisted in the recruitment process), conducting interviews and selecting qualified candidates who would contribute positively to the team dynamic.
Sales Associate
Massmart Pty ( Ltd )
Cape Town
05.2001 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
Education
EDTP SETA ACCREDITED SKILLS PROGRAMME - LABOUR LAW
UWC SCHOOL OF GOVERNANCE - DITSELA, UWC
BELLVILLE, CAPE TOWN09.2024
High School Diploma - undefined
Scottsdene Secondary High
Cape Town01.1997
Skills
- Time management
- Computer literacy - MS Word, Excel, Powerpoint, Outlook
- Excellent communication skills
- Planning and Structuring skills
- Policy enforcement
- Teamwork and collaboration
- Employee relations
- Workplace safety
- Assertiveness
- Customer service -Health and safety
- Employee motivation
References
- Reginald, Manual, Sales Manager, 021 915 6400, 084 940 0193, Game Tygervalley
- Shannon, Krone, Line Manager, 021 9156400, 084 201 0479, Game Tygervalley
- Collin, Tyalidikazi, Paralegal, 082 336 5760, Saccawu Regional Office
VALUES AND ASPIRATIONS
- These Capacities has opened up my true strengths as a confident leader and has shown me that i treat others with respect and resolve and attend to matters effectively and speedily.
- I enjoy working with people whether it be in a team or as an individual and i do have the ability to work unsupervised when needed to execute an instruction.
- To my character i would like to add that i am a practical person with good communication skills and love working with different cultures, traditions, language and creed.
- I am seeking a challenge within the Human Recourse field that would ultimately exploit my passions.
- Given the opportunity, i will gladly prove that i can add a positive contribution to your company.
Timeline
Regional Shopsteward Western Cape
Massmart Pty ( Ltd )
05.2022 - Current
Sales Associate
Massmart Pty ( Ltd )
05.2001 - Current
High School Diploma - undefined
Scottsdene Secondary High
EDTP SETA ACCREDITED SKILLS PROGRAMME - LABOUR LAW
UWC SCHOOL OF GOVERNANCE - DITSELA, UWC