Solomzi Mhlana
IT Network Controller
Worcester,WC
Summary
Results-driven IT professional with over 10 years of experience in project management, server maintenance, and network cabling, complemented by expertise in cable crimping and computer maintenance. Proficient in data backup management and maintaining accurate IT inventory records while effectively liaising with external stakeholders to ensure seamless operations. Demonstrated ability to establish and manage a well-coordinated ICT help desk, alongside configuring and installing various telephone systems, including PBX, PSTN, and VoIP. Holds a National Diploma in Information Technology from Walter Sisulu University and an Advanced Diploma in Information Resource Management from the University of South Africa.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Network Controller
Department of Correctional Services
Worcester
02.2021 - Current
- Project Management by managing and controlling the execution of Information Technology projects and reviewing contracts, ensuring compliance with the information security system and relevant policies and procedures, Install troubleshoot and maintain desktops, laptops and servers provide day-to-day support to IT Infrastructure. Write detailed reports. Manage IT Network Infrastructure. Maintaining servers. Configurations of firewall security policy. Develop and manage the updating of user’s database Installing and configuring Persal, Logis, and BAS applications (Transversal systems). Manage public and stakeholder relations by coordinating projects that may influence other services with related Departments and liaising with internal and external stakeholders. Creating user accounts and resetting user passwords on Active Directory. Installing printers local and network printers. Setting up workstations and computers. Problem solving analytical skills. Installing Operating system, Software packages, Security applications, and configurations. Advise and explain to users on how to report faults and ICT issues.
Field Service Engineer
PetroSA
Worcester
08.2016 - 01.2021
- Answer all incoming calls and assist users via remote control viewer. Deploying updates and patches on servers using System Centre Configuration Manager (SCCM). Configure and roll out all new IT Equipment. Monitor the efficiency of the company network. Diagnoses troubleshooting maintenance of desktops and laptop software and updates on desktops and laptops. Installation and configuration of VMware. Install and configure VPN on laptops. Perform weekly backup and data recovery Setup emails on Android and iPhone devices. Install and configure the SAP application. Perform and administer backups. Provide remote end-user support to our users. Perform Network infrastructure Patch Management. Ensure Audit Compliance. configuring and connecting devices to the network. Attend to all calls logged through remedy. Add and Remove devices from SCCM and re-join pc to the domain. Administer and ensure availability of IT infrastructure services. Connect users for a meeting in different offices using video conferencing. Manage software licensing and create policies and procedures for upgrades.
Desktop Support Technician
Department of Agriculture forestry and fisheries
Worcester
02.2015 - 01.2016
- Timely communication with management and customers. Effective decision-making. Install, troubleshoot, and maintain desktops, laptops, and servers. Provide day-to-day support to IT infrastructure. Provide network support to all users, like patching network points and connecting users to Wi-Fi, and configuring and connecting devices to the network. Providing support Monitoring servers and storage capacity. Managing multiple VLANs and VRFs in a multi-tenant campus network. Communicate with customers via telephone to identify and resolve issues. Maintain and distribute staff weekly schedules. Basic configuration of cisco routers and switches
- Enhanced helpdesk ticketing system, resulting in a 95% reduction in support call turnaround time.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and group policies.
Education
Bachelor of Commerce - Business Informatics
University of South Africa
Cape Town, South Africa11-2026
Advanced Diploma - Information Resource Management
University of South Africa
Cape Town, South Africa01.2023
National Diploma - Information Technology
Walter Sisulu University
Butterworth, South Africa01.2014
Skills
Work well under pressure
Write and submit reports
Maintain and keep assets up to date
Presentation skills
Adapt to change
Certification
A+
Timeline
Network Controller
Department of Correctional Services
02.2021 - Current
Field Service Engineer
PetroSA
08.2016 - 01.2021
Desktop Support Technician
Department of Agriculture forestry and fisheries
02.2015 - 01.2016
Bachelor of Commerce - Business Informatics
University of South Africa
Advanced Diploma - Information Resource Management
University of South Africa
National Diploma - Information Technology
Walter Sisulu University
Certification
I, the undersigned certify that to the best of my knowledge and belief, this CV correctly describes my qualifications, my experience, and me. Date: 2026-02-02