Smangele Doris Sibeko

• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.

● I was collecting outstanding debts from customers on different campaigns for clients in different sectors including retail, financial services, telecommunication amongst others.

● Contacting customers and explaining the reason for the company reaching out ,providing information to the customers and explaining the reason for the company reaching out.

● Providing Information to customers regarding the amount owed , interest charges and other relevant details, negotiating Payment plans,deadlines or settlement.

● Keeping details and accurate records of all communication with customers as well as ensuring compliance with relevant laws and regulations governing debt collection practices including internal company policies and procedures.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.