Slungile Mbali Shabangu
Service Consultant
Stanger
Summary
Dynamic Service Consultant with a proven track record at Capitec Bank, excelling in client relationship building and sales expertise. Successfully enhanced customer satisfaction through strategic problem-solving and effective communication. Adept at managing multiple projects while maintaining attention to detail, consistently achieving high satisfaction scores and exceeding sales goals.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Service Consultant
Capitec Bank
06.2014 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Procurement Officer
EThekwini Municipality
12.2012 - 06.2014
- Developed and strengthened supplier relationships.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
Finance Trainee
EThekwini Municipality
12.2010 - 11.2012
- Evaluated credit applications from prospective clients using established risk assessment criteria to protect company assets.
- Contributed to successful internal audits by maintaining organized and up-to-date financial records.
- Prepared journals for month-end and year-end processes.
- Drafted financial reports to support comprehensive investigations.
- Improved cash flow management by optimizing accounts receivable and payable processes, reducing outstanding balances.
- Verified financial journals for clarity and completion under supervisor direction.
- Participated in monthly close procedures, verifying journal entries for accuracy and proper documentation.
- Assisted in the preparation of accurate and timely financial statements, supporting company''s strategic decision-making process.
- Assisted with audits of accounts, vouchers and records.
- Assisted with account reviews and preparation for account reviews.
- Advised clients on financial matters and recommended investments.
Finance Trainee
Ilembe District Municipality -EMRS
05.2011 - 11.2011
- Evaluated credit applications from prospective clients using established risk assessment criteria to protect company assets.
- Prepared journals for month-end and year-end processes.
- Drafted financial reports to support comprehensive investigations.
- Improved cash flow management by optimizing accounts receivable and payable processes, reducing outstanding balances.
- Verified financial journals for clarity and completion under supervisor direction.
Secretary
Helena Jacob’s Town Planning
01.2005 - 01.2006
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
National Diploma in Accounting -
Mangosuthu University of Techonology
Durban05.2012
Diploma in Administration -
Damelin
Durban10.2005
Skills
Client relationship building
Customer relations
Sales expertise
Negotiation tactics
Communication skills
Computer literacy (Ms word, Ms excel, Ms outlook)
Problem solving skills
Telephonic / call skills
Attention to details
Certification
Diploma in administration
Competencies
Achieving personal work goals and objectives
Delivering results and meeting customer expectations
Working with people ( Team player)
Customer orientation and customer focus
Service delivery oriented
Timeline
Service Consultant
Capitec Bank
06.2014 - Current
Procurement Officer
EThekwini Municipality
12.2012 - 06.2014
Finance Trainee
Ilembe District Municipality -EMRS
05.2011 - 11.2011
Finance Trainee
EThekwini Municipality
12.2010 - 11.2012
Diploma in administration
10-2005
Secretary
Helena Jacob’s Town Planning
01.2005 - 01.2006
National Diploma in Accounting -
Mangosuthu University of Techonology
Diploma in Administration -
Damelin