Skhumbuzo Ntokozo Banele Mahlangu
Benoni
Summary
Forward-thinking customer service manager with a proven track record of efficiently operating departments to meet goals. Experienced in both inbound and outbound customer service and collections, adept at handling various customer needs. Successful background in matching employees with roles that maximize their performance potential. Proactive and hardworking individual dedicated to continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Manager Southern Africa
SKF
2024.01 - 2024.08
- To lead, direct and drive the strategic and operational development activities within customer service in SKF Southern Africa.
Key Account Manager
SKF
2022.07 - 2023.12
- Implement and drive the SKF sales strategy in the OEM industry, including setting and delivering agreed targets.
Senior Regional Sales Engineer
Timken South Africa
2014.09 - 2021.06
- Build new clientele and maintain existing relationships through appropriate technical and commercial propositions and ethical sales methods.
Project Engineer
Howden Power
2013.01 - 2014.01
- Manage contracts from inception to completion and ensure delivery as per contract.
Project Engineer
SCAW Metals
2012.01 - 2013.01
- Assisting in completion of environmental projects through upgrading fume extraction systems and finding methods of daily cost and energy savings.
Project Engineer
Tenova Pyromet
2010.01 - 2012.01
- Supply the Work Breakdown Structure to the project planner for inclusion in the project schedule for ensuring time and quality contractual deliveries.
Technician
B & E International (Pty) Ltd
2008.01 - 2010.01
- Crusher Operator
- Supervising efficient production rates.
Education
BSc Hon - Management of Technology - Business Management
University of Pretoria
2018-04
B-Tech (Mechanical Engineering) - Mechanical Engineering
University of Johannesburg
2012-04
National Diploma (Mechanical Engineering) - Mechanical Engineering
University of Johannesburg
2010-10
Skills
- Account Management
- Inventory Management
- Project Management
- Sales Promotion
- Focused on Customer Satisfaction
- Decision-Making
- Staffing Coordination
- Report Preparation
- CRM, SAP & Windows Office
- Service Delivery Optimization
- Call Monitoring
- Handling Escalations
Portfolioofexperiences
Experience gained in Technical, Project Management Principles and Sales environments within the Aviation, Mining and Minerals and Power Generation Industries. Knowledge in feasibility studies, project planning, control interface management and construction monitoring, cost control, risk management, client liaison and co - ordination of EPCM Projects including Furnace Rebuilds, Power Station maintenance, Ore Beneficiation Plant and Supply Chain activities, customer relationship management and knowledge of Mines Acts and Regulations.
Personal Information
- Date of Birth: 08/09/85
- Nationality: South African
References
- Shaun Potgieter, Timken, General Manager, (011) 741 3800
- Kediemetsi Petje, Howden Power (Pty) Ltd, Department Manager, (011) 240 4000
Professional Registration
Registered as a Candidate Engineer with Engineering Council of South Africa
Certification
- 16.2 Legal Liability for Managers
- Integrated Risk Assessment
Timeline
Customer Service Manager Southern Africa
SKF
2024.01 - 2024.08
Key Account Manager
SKF
2022.07 - 2023.12
Senior Regional Sales Engineer
Timken South Africa
2014.09 - 2021.06
Project Engineer
Howden Power
2013.01 - 2014.01
Project Engineer
SCAW Metals
2012.01 - 2013.01
Project Engineer
Tenova Pyromet
2010.01 - 2012.01
Technician
B & E International (Pty) Ltd
2008.01 - 2010.01
BSc Hon - Management of Technology - Business Management
University of Pretoria
B-Tech (Mechanical Engineering) - Mechanical Engineering
University of Johannesburg
National Diploma (Mechanical Engineering) - Mechanical Engineering
University of Johannesburg