Skhanyiso Khumalo
Cape Town
Summary
Motivated professional demonstrating strengths in customer relationship management and team support. Adapts to changing demands through effective coaching and conflict resolution. Committed to bringing exceptional service and performance improvement to future roles.
Overview
8
8
years of professional experience
Work History
Call Agent
WNS Global
Cape Town, South Africa
09.2024 - Current
- Handled high volumes of inbound customer calls, ensuring professionalism and efficiency in service delivery.
- Resolved customer queries while achieving high levels of customer satisfaction.
- Meet and exceed daily and monthly performance targets and KPIs.
- Mentored and assisted colleagues to enhance team performance.
- Maintain accurate customer records and update systems consistently.
- Demonstrate strong problem-solving skills and professionalism under pressure.
Banker
Nedbank
Durban, South Africa
01.2021 - 08.2024
- Guided customers in selecting suitable banking products and managing accounts, enhancing overall customer satisfaction.
- Consistently exceeded sales and customer service targets.
- Built strong client relationships through excellent communication and financial guidance.
- Resolved customer complaints and issues promptly, contributing to improved client retention.
- Ensured compliance with banking regulations and company procedures.
Financial Advisor
Sanlam
Durban, South Africa
02.2019 - 01.2021
- Tailored financial advice to align with customer needs and goals.
- Managed client portfolios and maintained long-term client relationships.
- Delivered customer service and administrative support, enhancing overall client satisfaction.
- Achieved performance targets within a competitive sales environment.
Senior Financial Advisor
Old Mutual
Cape Town, South Africa
01.2018 - 01.2019
- Advised clients on tailored financial products and services to meet individual needs.
- Cultivated and strengthened professional client relationships to enhance client satisfaction.
- Achieved sales targets through customer-focused financial solutions.
- Provided clients with comprehensive policy information and financial planning guidance.
Education
NVQ Level 4 - Banking
Chartall Bussiness College
Durban01-2024
High School
Sikhethuxolo High School
DurbanSkills
Call centre operations
- Customer relationship management
- CRM and data management
- KPI management
- Leadership and team support
- Coaching and mentoring
- Conflict resolution
- Problem solving
- Time management
- Communication skills
Key Achievements
- Recognised for professionalism, reliability, and teamwork.
- Successfully mentored new staff members and supported team development.
- Maintained high customer satisfaction through efficient query resolution.
Timeline
Call Agent
WNS Global
09.2024 - Current
Banker
Nedbank
01.2021 - 08.2024
Financial Advisor
Sanlam
02.2019 - 01.2021
Senior Financial Advisor
Old Mutual
01.2018 - 01.2019
NVQ Level 4 - Banking
Chartall Bussiness College
High School
Sikhethuxolo High School