Sizakele Brownyn Hlongwa
Q541 9 Phahla Street, Umlazi
Summary
I am a hard worker with good communication skills looking for a new channel where I can use my skills to further develop my career.
I'm customer service by profession with 10 years of experience a proven track record in client relations and account management. Adept at fostering strong relationships with clients through exceptional service and attention to details. Passionate about leveraging communication skills to drive customer satisfaction and loyal.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Telkom Mobile Campaign
Durban
07.2015 - Current
- Assist clients with account management, ensuring accurate information and timely responses to inquiries.
- Resolve client issues by accurately identifying concerns and offering appropriate solutions, enhancing overall client satisfaction.
- Provide good customer services.
Agent
Standard Bank
Durban
01.2009 - 12.2013
- Opening new client accounts efficiently and accurately.
- Providing comprehensive support for client inquiries and requests.
Education
Management Assistant N4&N5 - Project Management
Umlazi BB Coastal College
Durban12.2004
Matriculated - commerce studies
Umlazi Commercial High School
Durban12-2004
Skills
- Problem Solving
- Attention to Detail
- Multitasking
- Communication Skills
- Active Listening
- Team Collaboration
- Organizational Skills
- CRM software
Certification
- Management Assistant N4,N5 12/2014
- Umalusi Senior Certificate, 12/2004
Accomplishments
- Award for dedication, enthusiasm and passion.
- Received Customer compliments.
- Maintained 100% for attendance.
Languages
- English: Speak, read, write
- IsiZulu: Speak, read, write
References
Aphiwe Gwanya, Telkom Mobile Campaign Manager, Durban, 0659345485
Bonakele Cele, Standard Bank Campaign Manager, Durban, 0832168977
Personal Information
Nationality: South African
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Customer Service Agent
Telkom Mobile Campaign
07.2015 - Current
Agent
Standard Bank
01.2009 - 12.2013
Management Assistant N4&N5 - Project Management
Umlazi BB Coastal College
Matriculated - commerce studies
Umlazi Commercial High School