Siphosihle Soboyisi
Customer Service Agent
Maitland,Western Cape
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Agent
Webhelp
Cape Town
3 2023 - Current
- Managing flight bookings through various airline systems and making hotel reservations within Hotelbeds network
- Handle hotel requests for external properties and oversee cancellation of bookings, as well as efficient processing of customer refunds
- Facilitate correspondence for clients' insurance letter requests and coordinate private transfers to and from hotels
- Retrieving and managing passengers' information and tickets through ATCOM and ERES systems.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
- Increased efficiency and team productivity by promoting operational best practices
- Implemented and developed customer service training processes
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
Customer Service Agent
Mindpearl
Cape Town
08.2020 - 12.2022
- Booking flight tickets Domestic and international
- Round world ticket
- Open jaw ticket
- Contacting finance department to deal with refunds
- Conversation of different currencies
- Working with company clients
- Implementing customer service skills
- Taking ownership of different client tickets and enquiries.
- Created and maintained detailed database to develop promotional sales
- Responded proactively and positively to rapid change
Sales Agent
The Foschini Group (TFG)
Cape Town
02.2018 - 01.2019
- Salesperson
- Call TFG clients
- Sell products and upsell
- Collect payments
- Work with various systems to store client data.
- Developed strong relationships with clients through excellent customer service and regular followups
- Increased sales revenue by consistently meeting and exceeding sales targets
Education
Higher Certificate - Information Technology
Nelson Mandela Metropolitan University
Port Elizabeth 01.2013 - 05.2014
Some College (No Degree) - Matric
Queenstown Girls High School
Queenstown 01.2008 - 12.2012
Skills
ATCOM
References
- Webhelp, Sanele Mvandaba +27 82 784 8963
- Mindpearl, Muneeb Lewin +27 (74) 748-4871
- TFG, Phelela Heba +27 (61) 616-2292
Languages
English
Advanced (C1)
Timeline
Customer Service Agent
Mindpearl
08.2020 - 12.2022
Sales Agent
The Foschini Group (TFG)
02.2018 - 01.2019
Higher Certificate - Information Technology
Nelson Mandela Metropolitan University
01.2013 - 05.2014
Some College (No Degree) - Matric
Queenstown Girls High School
01.2008 - 12.2012
Customer Service Agent
Webhelp
3 2023 - Current
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