Summary
Overview
Work History
Education
Skills
Timeline
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Siyanda Matshaya

Cape Town

Summary

Senior Fraud and Risk Analyst with hands-on experience conducting in-depth investigations and developing fraud rules to detect and prevent fraud. Skilled in data-driven decision making, using SQL and risk management tools to draw actionable insights to drive the fraud and risk strategy. Great collaborator across business units with a proactive approach to solving problems and delivering reliable results.

Overview

6
6
years of professional experience

Work History

Senior Fraud and Risk Specialist

NewGMedia (iGaming)
04.2024 - Current
  • Developed and tested 30-50 fraud and risk detection rules, enhancing the ability to flag high-risk accounts and reduce false negatives in real-time monitoring.
  • Analyzed transaction flows and identified anomalies or vulnerabilities, flagging potential issues for further review and investigation.
  • Utilized SQL queries to identify patterns and anomalies and converted data-driven insights into mitigation strategies.
  • Collaborated with product, engineering, and BI teams to build and enhance fraud monitoring tools to streamline workflows.
  • Created fraud monitoring reports and dashboards for real-time monitoring visibility and effective risk response and decision making.
  • Implemented anti-fraud measures by temporarily restricting or suspending third-party transactions pending the outcome of investigative reviews.
  • Conducted in-depth investigations into over 300 high-risk transactions and accounts, identifying potential fraud and ensuring appropriate escalation. Oversaw the Jira task board by creating, prioritizing, and tracking tasks.

Fraud and Risk Analyst

AstroPay
05.2023 - 02.2024
  • Conducted investigations of disputes and real-time monitoring of chargeback rates, identifying patterns and trends, enabling timely intervention, saving over 30,000 dollars in disputed charges.
  • Lead in-depth investigations into merchants, payment processors, and affiliates to identify fraud patterns and money laundering risks, strengthening financial crime prevention.
  • Improved efficiency of risk assessment processes by developing processes and policies, streamlining operations, and reducing false positives.
  • Reviewed and analyzed fraudulent KYC, achieving improved results by 20% through collaboration with engineering teams and verification suppliers.
  • Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.

Fraud Analyst

Kraken
04.2021 - 12.2022
  • Effectively resolved complex and high-value disputes through detailed investigation, reducing the financial impact
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and tools like Sift and Chainalysis.
  • Document and report suspicious activity in the form of a Suspicious Activity Report (SAR) narrative.
  • Lead efforts to recover thousands in funds lost due to fraudulent activities, liaising with law enforcement for optimal resolution.
  • Performed risk assessments to determine the level of fraud risk and prioritize investigations.

Fraud Associate

Luno
04.2019 - 05.2021
  • Conducted KYC, Anti-Money Laundering, and Enhanced Due Diligence screening and monitoring.
  • Onboarded and verified individual and corporate accounts in line with compliance requirements
  • Investigate and respond to fraud reports from customers, banks, and third parties.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.

Education

Bachelor of Commerce - Financial Accounting

UNIVERSITY OF THE WESTERN CAPE
Cape Town

Skills

  • Effective Communication
  • Adaptability & Execution
  • Attention to Detail
  • Cross-Functional Collaboration
  • Payment Gateways and Processors
  • Fraud Monitoring Systems and Fraud Rule Development

Timeline

Senior Fraud and Risk Specialist

NewGMedia (iGaming)
04.2024 - Current

Fraud and Risk Analyst

AstroPay
05.2023 - 02.2024

Fraud Analyst

Kraken
04.2021 - 12.2022

Fraud Associate

Luno
04.2019 - 05.2021

Bachelor of Commerce - Financial Accounting

UNIVERSITY OF THE WESTERN CAPE

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Siyanda Matshaya