Summary
Overview
Work History
Education
Skills
Hiking
Timeline
Generic

Siyamthemba Vincent Mtiyane

Admistrator
Pretoria

Summary

Dynamic Telesales Representative with a proven track record at call centers, excelling in call management and objection handling. Recognized for consistently exceeding sales targets through persuasive communication and relationship building. Adept at enhancing customer satisfaction and loyalty, leveraging strong product knowledge and a goal-oriented approach to drive results.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Telesales Representative

Platinum Life
07.2025 - Current
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Supported team members in achieving shared goals, contributing to a collaborative work environment.
  • Overcame objections using friendly, persuasive strategies.
  • Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
  • Adapted communication styles according to individual client preferences while adhering to professional standards, facilitating rapport building.

General Manager

Ixopo Dry Cleaners
03.2024 - 03.2025
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Customer Service Representative

Outworx
07.2023 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Agent

CCI South Africa
02.2023 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.

Education

No Degree - Public Management

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

No Degree - Commercial Practice

University of South Africa
Pretoria, South Africa
04.2001 -

High School Diploma -

Carl Malcomess High School
Kokstad, South Africa
04.2001 -

Skills

    Call management

    Performance tracking

    Record preparation

    Inbound and outbound calls

    Goal oriented

    Objection handling

    Building rapport

    Script adherence

    Closing sales

    Customer service

    Customer engagement

    MS office

    Complaint resolution

    Product knowledge

    Verbal and written communication

    Reliable and punctual

    Adaptability and dependability

    Attention to detail

Hiking

I enjoy outdoors, fresh air and nature

Timeline

Telesales Representative

Platinum Life
07.2025 - Current

General Manager

Ixopo Dry Cleaners
03.2024 - 03.2025

Customer Service Representative

Outworx
07.2023 - 02.2024

Customer Service Agent

CCI South Africa
02.2023 - 06.2023

No Degree - Public Management

Tshwane University of Technology
04.2001 -

No Degree - Commercial Practice

University of South Africa
04.2001 -

High School Diploma -

Carl Malcomess High School
04.2001 -

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Siyamthemba Vincent MtiyaneAdmistrator