Siyamthemba Vincent Mtiyane
Admistrator
Pretoria
Summary
Dynamic Telesales Representative with a proven track record at call centers, excelling in call management and objection handling. Recognized for consistently exceeding sales targets through persuasive communication and relationship building. Adept at enhancing customer satisfaction and loyalty, leveraging strong product knowledge and a goal-oriented approach to drive results.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Telesales Representative
Platinum Life
07.2025 - Current
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Overcame objections using friendly, persuasive strategies.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Adapted communication styles according to individual client preferences while adhering to professional standards, facilitating rapport building.
General Manager
Ixopo Dry Cleaners
03.2024 - 03.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Customer Service Representative
Outworx
07.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Agent
CCI South Africa
02.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
Education
No Degree - Public Management
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
No Degree - Commercial Practice
University of South Africa
Pretoria, South Africa 04.2001 -
High School Diploma -
Carl Malcomess High School
Kokstad, South Africa 04.2001 -
Skills
Call management
Performance tracking
Record preparation
Inbound and outbound calls
Goal oriented
Objection handling
Building rapport
Script adherence
Closing sales
Customer service
Customer engagement
MS office
Complaint resolution
Product knowledge
Verbal and written communication
Reliable and punctual
Adaptability and dependability
Attention to detail
Hiking
I enjoy outdoors, fresh air and nature
Timeline
Telesales Representative
Platinum Life
07.2025 - Current
General Manager
Ixopo Dry Cleaners
03.2024 - 03.2025
Customer Service Representative
Outworx
07.2023 - 02.2024
Customer Service Agent
CCI South Africa
02.2023 - 06.2023
No Degree - Public Management
Tshwane University of Technology
04.2001 -
No Degree - Commercial Practice
University of South Africa
04.2001 -
High School Diploma -
Carl Malcomess High School
04.2001 -
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