Hi, I’m
ROCHELLE LANGEVELDT
MARKETING, ADMINISTRATION
KIMBERLEY,NORTHERN CAPE
Summary
Dynamic Marketer with 20 years of experience in human relations, marketing and management. Customer focused with excellent communication and interpersonal skills. Strong leader to remain highly organized in fast-paced and changing environment.
Overview
17
years of professional experience
Work History
BLOEMFONTEINKIMBERLEY
Telesales Representative
03.2018 - 06.2023
Job overview
- Adhered to company policies and procedures for handling customer data privacy and security.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Presented information about membership details and purchase advantages.
- Presented promotional offers over the phone while ensuring compliance with applicable regulations.
- Provided technical advice and troubleshooting assistance when needed during customer interactions.
- Researched accounts using internal databases and external resources such as websites and social media profiles.
- Collaborated with management to resolve concerns and problem calls.
- Utilized CRM software to track progress of leads throughout the sales cycle.
- Handled inbound telephone calls from interested customers.
- Developed relationships with clients through regular follow-up calls.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Created reports on daily, weekly, monthly sales results for management review.
TRUDONBloemfontein
On Premise Sales Representative
04.2017 - 05.2019
Job overview
- Developed creative solutions for challenging customer requests or complaints.
- Cross-sold additional products to customers depending upon merchandise needs.
- Developed and implemented a comprehensive sales strategy to increase on-premise sales volume.
- Researched competitors' activities in order to stay ahead of their strategies.
- Analyzed customer data including buying patterns, preferences, demographics.
- Resolved customers' complaints regarding products or services.
- Utilized CRM software to track customer interactions and manage pipelines effectively.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Cold-called prospective customers to provide details on company services or products.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Provided training for staff members on product knowledge and responsible alcohol service practices.
- Assisted in developing new product launches by providing feedback from customers.
- Issued sales promotion materials to customers to boost sales.
MEDIA 24KIMBERLEY
Marketing Consultant
02.2013 - 03.2017
Job overview
- Analyzed customer feedback data to inform marketing decisions and strategies.
- Researched clients and competitors to ascertain information useful for developing focused marketing solutions.
- Designed sleek, on-brand graphics for traditional and digital marketing campaigns.
- Researched competitive landscape to gain insights into best practices and trends.
- Identified target markets and developed effective messaging strategies for each segment.
- Analyzed data to identify trends in newspaper sales performance.
- Applied strong communication and negotiation skills to establish connections and redirect questions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
- Coordinated travel arrangements for office personnel.
- Organized meetings and maintained calendar appointments for staff members.
TRUDONBLOEMFONTEIN
Telesales Representative
02.2006 - 04.2013
Job overview
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Analyzed competitor activity, market trends, pricing changes. to remain competitive in the industry.
- Created reports on daily, weekly, monthly sales results for management review.
- Contacted private individuals or businesses by telephone to solicit sales.
- Resolved customer complaints by escalating calls to proper department.
- Collaborated with management to resolve concerns and problem calls.
- Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Made appointments with interested customers according to schedule availability.
- Attended weekly team meetings to discuss performance metrics and strategies for achieving goals.
- Made 100 calls per day.
- Educated customers about product or service offerings meeting individual needs.
Education
DIAMANDVELD HIGH SCHOOLKIMBERLEY
High School Diploma
UNISA KIMBERLEY
NATIONAL DIPLOMA MARKETING from MARKETING
Skills
- Service Sales
- Inbound and Outbound Calls
- Sales Expertise
- Call Management
- Calendar Management
- Administrative Support
- Database Administration
- Database Management
- Reporting Skills
- Customer Relations
- Upselling
- Business Development
- Customer Needs Assessment
- Listening Skills
- Meeting Deadlines
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Telesales Representative
BLOEMFONTEIN
03.2018 - 06.2023
On Premise Sales Representative
TRUDON
04.2017 - 05.2019
Marketing Consultant
MEDIA 24
02.2013 - 03.2017
Telesales Representative
TRUDON
02.2006 - 04.2013
DIAMANDVELD HIGH SCHOOL
High School Diploma
UNISA
NATIONAL DIPLOMA MARKETING from MARKETING
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