SIYABONGA DANIEL CINDI
Eastwood
Summary
I am a debt collector with 6 years of experience obtained in collecting for banks, retails and vehicle collection. I have also attain experience in legal action and summons. I have numerous winning as one of the best debt collector and employee of the year. I have good negotiations skills and always ensure that customer settle their depth immediately. I have excellent communication skills and good telephonic etiquette. I am seeking an opportunity where I can showcase my skills and experience.
Overview
11
11
years of professional experience
Work History
Welcome Call Consultant
Telsure Investment Holdings
01.2022 - Current
- Customer engagement and interaction.
- Telephone sales/ welcomes risk management.
- Reporting on total number of business received on a month to month.
- Liaising with Brokers on submitted business.
Collection of Outstanding Debt
Alliance Call Centre Services
03.2018 - 03.2019
- Customer service.
- Corresponding on both inbound and outbound call.
- Recovering payment form debt.
Call Centre Agent Administrator
Nicholas Ngwenya Incorporated
01.2015 - 01.2018
- Collection of outstanding debt.
- Customer service, correspond on emails.
- Capturing and updating debtors' details.
- Updating New Invoices.
Pre-Legal Consultant
BMW Finance Services
04.2019
- Collection of outstanding debt.
- Providing legal advice and Assisting client to keep clear credit record.
- Maintaining correspondence from attorneys.
- Drafting the legal document.
- Analysing and identifying account for handover matters.
- Preparing legal cases and ensuring that they are being submitted to relevant authorities.
- Approving Attorney Invoice.
Call Centre Agent
Pienaar Sithole & Associates
- Debt collection of outstanding balance.
Education
National Senior Certificate - Grade 12
Mabande Comprehensive High School
Skills
- Communication-verbal and written
- Computer literate
- Good telephonic etiquette
- Good customer service
- Negotiation skills
References
- Lawrence Sheshibedi, Tele Sure Investment Holdings (1Life Insurance), Team Manager, 0849273953
- Ms Tracy Mkhasibe, Call Centre Agent Administrator Manager, 0727107386
- Thapelo Molefe, Alliance Call Centre Services, Team Leader, 0762067543
- Ms Rockchana, Pienaar Sithole & Associates, Team Leader, 0878251711/ 0747160635
Personal Information
- Date of Birth: 06/06/94
- Gender: Male
- Nationality: South Africa
- Driving License: Code 8/B
Languages
- English
- Sesotho
- Setswana
- IsiXhosa
- IsiZulu
- English
- Sesotho
- Setswana
- IsiXhosa
Languages
English
First Language
Timeline
Welcome Call Consultant
Telsure Investment Holdings
01.2022 - Current
Pre-Legal Consultant
BMW Finance Services
04.2019
Collection of Outstanding Debt
Alliance Call Centre Services
03.2018 - 03.2019
Call Centre Agent Administrator
Nicholas Ngwenya Incorporated
01.2015 - 01.2018
Call Centre Agent
Pienaar Sithole & Associates
National Senior Certificate - Grade 12
Mabande Comprehensive High School